Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tiffany Stoll

Akron,OH

Summary

Dynamic supervisor with proven expertise in team leadership and operations management. Skilled in performance evaluation, training, and customer service, driving efficiency and excellence in daily operations. Dedicated operations supervisor with a strong focus on customer service and team performance. Expertise in resolving customer issues and facilitating effective communication between staff and management. Committed to fostering an environment of teamwork and continuous improvement. Results-driven professional with a solid track record in employee training and mentorship. Known for strong attention to detail and commitment to quality control, ensuring high standards in service and operations.

Overview

3
3
years of professional experience

Work History

Supervisor

The Basement
Akron, OH
02.2023 - 05.2024
  • Supervised daily operations to ensure efficient workflow and task completion.
  • Assisted team members with training on safety protocols and company procedures.
  • Managed inventory levels by tracking supplies and coordinating restocking efforts.
  • Facilitated communication between staff and management to address concerns promptly.
  • Organized team schedules to optimize coverage during peak hours.
  • Implemented quality control measures to maintain service standards consistently.
  • Conducted regular performance evaluations to provide feedback to team members.
  • Resolved customer inquiries and complaints with professionalism and efficiency.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Front Desk Clerk

Perry Inn
Canton, OH
08.2022 - 03.2023
  • Greeted guests warmly upon arrival and assisted with check-in processes.
  • Managed phone calls and directed inquiries to appropriate departments efficiently.
  • Provided accurate information about hotel services, amenities, and local attractions.
  • Handled guest requests and resolved issues promptly to ensure satisfaction.
  • Maintained organized front desk area, ensuring cleanliness and professionalism at all times.
  • Processed payments and managed billing for guest accounts accurately and securely.
  • Collaborated with housekeeping to ensure room readiness for incoming guests daily.
  • Recorded guest feedback and communicated concerns to management for improvement opportunities.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Investigated and independently resolved customer complaints to boost satisfaction.
  • Updated computer system with current guest information.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.

front desk/housekeeper

moonmist
Canton, OH
01.2021 - 07.2022
  • Maintained cleanliness of guest rooms and common areas at Moonmist.
  • Assisted guests with inquiries and provided information about hotel services.
  • Managed inventory of cleaning supplies and equipment for efficient operations.
  • Collaborated with team members to ensure timely completion of daily tasks.
  • Conducted routine inspections to uphold cleanliness and safety standards.
  • Trained new staff on cleaning procedures and customer service practices.
  • Reported maintenance issues to management for prompt resolution.
  • Implemented effective organizational systems for laundry and linen management.
  • Maintained a professional appearance at all times while on duty.
  • Replenished linens, towels, toiletries, and other amenities in guest rooms as needed.
  • Assisted management with administrative duties such as filing documents or tracking inventory levels.
  • Cleaned, vacuumed, and mopped all public areas of the hotel.
  • Followed detailed instructions from supervisors regarding specific cleaning procedures.
  • Responded promptly to requests from guests and resolved any issues or complaints in a timely manner.
  • Maintained confidentiality concerning guest information according to company policies.
  • Ensured that all safety protocols were followed when handling hazardous materials such as chemicals or sharp objects.
  • Collaborated with other departments to ensure that all housekeeping tasks were completed correctly.

Education

Associate of Science - Applied Psychology

Stark State College
Online
03-2026

Skills

  • Inventory management
  • Process improvement
  • Negotiation
  • Business development
  • Department organization
  • Employee motivation
  • Expectation setting
  • Operations management
  • Attention to detail
  • Data analytics
  • Communication skills
  • Time management
  • Employee training
  • Performance evaluation
  • Conflict resolution
  • Team leadership
  • Customer service
  • Business administration
  • Project planning
  • Processes and procedures
  • Process monitoring and improvement
  • Performance management
  • Workflow management
  • Budget management
  • Policy enforcement
  • Staff discipline
  • Inventory oversight
  • Risk management
  • Inventory control
  • Staff education
  • Complex Problem-solving
  • Financial management
  • Industrial hygiene
  • Contract management
  • Staff management
  • Priority management
  • Documentation and reporting
  • Coaching and mentoring
  • Schedule development
  • Strategic planning
  • Safety protocols
  • Goal oriented
  • Payroll processing
  • Team building
  • Human resources management
  • Training and mentoring

Affiliations

  • fast learner
  • open minded
  • careing
  • leadership
  • team player
  • detail efficient
  • good listener
  • play by the book
  • honorable

Timeline

Supervisor

The Basement
02.2023 - 05.2024

Front Desk Clerk

Perry Inn
08.2022 - 03.2023

front desk/housekeeper

moonmist
01.2021 - 07.2022

Associate of Science - Applied Psychology

Stark State College

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Tiffany Stoll