Tiffany Stone

• Facilitated employee onboarding and comprehensive training programs
• Delivered virtual instructor-led training sessions via video conferencing technology.
• Implemented performance management systems to track employee progress against established goals.
• Monitored, evaluated and recorded training activities or program effectiveness.
• Tracked attendees, participation and understanding of course material.
• Developed training to support organizational changes, including policies, procedures, and technology updates
• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
• Implemented innovative training strategies to improve employee performance
• Acted as a liaison between employees and management to communicate training needs and outcomes.
• Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
• Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.

• Advised clients on their insurance needs and coverage options based on individual requirements.
• Conducted customer needs assessments to identify appropriate coverage levels and options.
• Counseled prospects and policyholders on coverage, limits and regulations.
• Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
• Remained current on the latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.

Administrative Assistant Role:

• Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
• Performed administrative duties such as photocopying, faxing documents and mailing packages.
• Answered incoming calls in a timely manner and directed them appropriately; taking and delivering messages, and preparing correspondence
• Scheduled appointments for management team members, meetings for training classes and interview appointments
• Utilized various software and tools to streamline processes and optimize performance.
• Other tasks include welcoming visitors, running errands,
• Other responsibilities include working with maintenance staff and vendors, researching and compiling information, ensuring deadlines are met, adapting to changing priorities, and presenting a positive image for the organization

• CSA - Customer Service Associate/Licensed Medicare Sales Agent for BCBS of Tennessee
• Assisted Retirees with the transition from Employer Group Coverage to Medicare plans
• Discussed available plan options with retired individuals 65+ to determine enrollment eligibility
• Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
• Responded to customer inquiries and problems to promote great service.
• Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.

• CSA - Customer Service Associate for BCBS of Florida
• Handled calls associated with member's benefits, claims, and billing
• Addressed inquiries, resolved customer issues, and managed customer relations.
• Processed payments, and discussed the status of claims, copays, deductibles, and coinsurance
• Documented all information discussed, issues, and resolutions after each call
• Followed policies and procedures to meet or exceed established performance requirements.
• Updated system with customer details, preferences, and billing information.
• Performed additional duties as assigned by management team.

• Obtained Class B CDL w/Passenger and School Bus Endorsement
• Operated commercial vehicle that holds 66-72 students
• Performed pre-trip inspections of the bus according to established procedures.
• Transported students to and from school in a safe manner am and pm
• Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
• Performed routes in a timely and safe manner
• Developed positive relationships with students through friendly interactions.
• Assisted with covering extra routes, field trips, after-school activities, and other duties when needed
• Attended mandatory staff meetings and training sessions regularly for professional development purposes when applicable
• Complied with local traffic regulations and safety requirements for bus operation.