Tiffany Story
Cleveland,OH
Summary
Dedicated Nursing Student possessing calm disposition and excellent crisis management abilities. Skillful in documenting thorough, accurate patient information and monitoring. Observant and conscientious collaborator with knowledge of nursing and medical terminologies paired with strong passion to help others.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Alpha Tek Automation
Cleveland , OH
01.2020 - Current
- Answering and directing incoming phone calls, support, payments, and sales
- Email correspondence
- QB accounts receivable and payable
- QB purchase orders and sales orders
- Credit card reconciling
- Filing important financial information
- General office administration duties Such as ordering office supplies, providing general support to visitors, maintain contact list and organize and schedule appointments for in house and traveling.
Human Resources Generalist/Office Administrator
Central Window Cleaning
Cleveland , OH
07.2018 - 01.2020
- Providing human resources services, recruiting staff, processing employees, updating records, improving employee retention levels, and enforcing safety and health policies
- Documenting new processes
- Assisting with office tasks including billing through quick books and third party vendors, driver insurance audits, making route paper work, entering data, along with ordering supplies, answering phones
- Assisting new customers by adding them into our data base and getting them scheduled, fixing and logging complaints or compliments.
General Manager/Store Manager
Wendys
Cleveland , OH
03.2010 - 07.2018
- Hired and Cross-trained and provided back-up for other customer service representatives when needed
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
- Expressed appreciation and invited customers to return to the store
- Assisted customers with store and product complaints
- Managed cash stock and inventory balances accurately
- Data entry of sales, labor, cash and inventory
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Analyzed payroll before submitting.
Education
Associate's Degree - Nursing
Cuyahoga Community College District
Cleveland, OH05-2025
GED - General
Merrick house
01.2015
Skills
- Customer Service Skills (14 years)
- Quickbooks (6 years)
- Scheduling (7 years)
- Filing (12 years)
- Data Entry (7 years)
- Excel (7 years)
- Human Resources
- Microsoft Office (7 years)
- Employee Relations
- Office Management
- Management (10 years)
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Patient Monitoring
- Direct Patient Care
- Infection control standards
- Basic nursing care
- Medication Administration
- IV setup
- Medical Documentation
- ADL Assistance
- Vital signs monitoring
- Patient Assessments
- Vitals monitoring
Certification
- Driver's License
- BLS for Healthcare Providers (CPR and AED) (10/2020 - 10/2022)
Personal Information
Willing To Relocate: Anywhere
Timeline
Office Manager
Alpha Tek Automation
01.2020 - Current
Human Resources Generalist/Office Administrator
Central Window Cleaning
07.2018 - 01.2020
General Manager/Store Manager
Wendys
03.2010 - 07.2018
Associate's Degree - Nursing
Cuyahoga Community College District
GED - General
Merrick house
- Driver's License
- BLS for Healthcare Providers (CPR and AED) (10/2020 - 10/2022)
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