PRODUCTION CONTROLLER
TIFFANY STRACK
PHARMSCRIPT PHARMACY
San Antonio
5
years of professional experience
1
Certification
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a a focus on optimizing processes and supporting team objectives.
Work History
PRODUCTION CONTROLLER
11 Months- Responsible for pharmacy network planning, production control, and accountability for achieving daily volume, productivity, and cost targets for PharmScript operations that align with key performance indicators, service levels, and client consumer experience standards and objectives. Working closely with end-to-end operational leadership to achieve optimal throughput, productivity, and cost targets.
- Established production rate expectations for each site based on historical rates while simultaneously working with the data analyst on an end-to-end labor model for each of the 16 sites for a production rate based on workflow.
- Established production rate expectations for each site based on historical rates and collaborated with data analyst on an end-to-end labor model for 16 sites, optimizing production rates based on workflow.
- Developed workload balancing reporting for end-to-end operations, enhancing accountability and visibility to key metrics across the network.
- Reduced average carryover volume by 7,402 per day in 2 months (8.84% to 3.67%), with continued improvement to 2.32% the following 8 months, a -73.8% improvement
- Increased Fulfillment Met Release from 86.91% to 95.34% over 10 months, a +8.43% improvement
- Established workload balancing reporting for end-to-end operations, providing accountability and visibility to key metrics at a network level
- Established network level weekly staffing grid, guiding PharmScript in the reduction of operational staffing with the loss of business, reducing staff by 40.1% over 9 months
- Lead the operational planning and staffing for the wholesaler transition from Cardinal to McKesson completing over 8k conversions in 2 months
- Supported the operational closure of 7 underperforming fulfillment sites
- Implemented two new shipping carriers along side options to the network along with SOPs and virtual training sessions
- Operationalized three new standardized and tested cold chain shipping options to the network along with SOPs, vendor relations, ordering guides, and virtual training sessions
- Implemented two new shipping carriers and developed corresponding SOPs and virtual training sessions to streamline operations across the network.
- Established and operationalized routines for process and workflow changes ensuring required tasks are completed by key stakeholders by the deadline
PRODUCTION CONTROLLER
4 Years 5 Months- Lead San Antonio to produce the most HDP volume of the 7 fulfillment sites, filling 13.7+ million rxs
- Achieved a site-level record high Prod Rate of 76.3 in Aug 2024
- Exceeded Production Rate for 2024 at 64.4, an 8.6% improvement YoY
- Achieved a site-level record low CPS of $0.55 in Aug 2024
- Met Cost Per Script (CPS) for 2024 of $0.68, a 6.8% improvement YoY
- Drove San Antonio to achieve highest August 2024 EXI survey results among all HDP fulfillment sites at 79.4% despite 18% reduction in force and largest wholesaler transition, contributing to increased conversions with MEI of 88.2% and Intent to Stay of 92.2%
- Lead HDP and OSP fulfillment in FTE planning and execution of onboarding over 150 contract employees and completing over 12.5k conversions in 3 months, a 24% increase from the previous 3 months.
- Coordinated with capabilities teams to develop operational plans during installation of two-part capper in 5 fulfillment sites and PTMS in 15 fulfillment sites, ensuring minimal production impact and overtime
- Led FTE planning and onboarding execution for HDP and OSP fulfillment, onboarding over 150 contract employees and completing 12.5k conversions in 3 months, reflecting 24% increase from prior quarter
Education
BS - ANIMAL SCIENCE
Skills
Production scheduling
Operational planning
Capacity planning
Production optimization
Operational efficiency
Process improvement
SOP development
Problem-solving
Teamwork and collaboration
Certification
- PTCB Certification: Certificate# 10001149
- TSBP License: License# 216921
Timeline
PRODUCTION CONTROLLER
PHARMSCRIPT PHARMACY
12.2025 - CurrentRead More
PRODUCTION CONTROLLER
OPTUMRX PHARMACY
07.2021 - 12.2025Read More
TEXAS A&M UNIVERSITY
BS from ANIMAL SCIENCE
Read More