Summary
Overview
Work History
Education
Skills
Certification
Language
Accomplishments
Technical Skills
Hobbies and Interests
Affiliations
Timeline
Hi, I’m

Tiffany Street

St. Petersburg,FL

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
years of professional experience
1
Certification

Work History

PNC Bank

VP Business Banking Center Manager III
07.2023 - Current

Job overview

  • Hired and managed 8-15 employees to maximize productivity while training staff on best practices and compliance protocols.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits increasing branch pnl year over year 112% to goal.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Cultivated high-performance culture within organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
  • Championed change management initiatives within organization to ensure smooth transitions during periods of growth or restructuring.
  • Drove digital transformation efforts within organization by implementing advanced technology solutions that streamlined workflows and improved customer experience.
  • Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within organization.

PNC BANK

VP, Business Banking Center Branch Manager
12.2021 - 07.2023

Job overview

  • Lead and mentor team of 8 leaders, fostering high-performance culture and driving revenue growth through strategic partnerships and community involvement.
  • Successfully transitioned underperforming branch, implementing strategies that resulted in remarkable 150% increase in revenue year over year.
  • Developed and nurtured center of influence partnerships, leveraging them to establish robust client base and drive sales growth.
  • Implemented outbound sales activity to proactively engage potential customers and expand bank's market presence.
  • Demonstrated strong risk management skills, ensuring compliance with industry regulations, and safeguarding bank's assets.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.

Wells Fargo

Regional Banking Branch Manager III
09.2017 - 12.2021

Job overview

  • Continuously monitored branch, team of 8, performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Developed high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
  • Reduced employee turnover by fostering positive work environment and offering competitive compensation packages.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within community or region served.

Wells Fargo Bank

Regional Banking Branch Manager II
03.2010 - 09.2017

Job overview

  • Coached and developed staff of 5 through constructive, empathetic feedback and coaching with candor.
  • Managed daily risk mitigation and trained on spot in preparation for yearly audit.
  • Reviewed and approved monthly branch budget including evaluation of overtime, losses, and quarterly incentives.
  • Facilitated daily company initiative huddles, monthly team meetings, team member conflict resolution, and team building exercises.
  • Strategized, built relationships, and established mutual goals with partners, such as, Mortgage Loan Officer, Financial Advisor, and Virtual Payment Advisor.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Created and cultivated environment where team members feel recognized, heard, and empowered.

Education

Benedict College- South Carolina
Columbia, SC

Psychology

Skills

  • Organizational Development
  • Operations Management
  • Corporate Communications
  • Digital Transformation
  • Strategic Planning
  • Operational leadership
  • Performance Improvement
  • Office Management
  • Staff Management
  • Financial Acumen
  • Schedule Management
  • Client Relationship Building

Certification

  • Situational leadership training
  • Coaching in the moment training

Language

English

Accomplishments

  • 2023 Market All-star award recipient for overall branch sales
  • Leading by example ILead winner
  • Leadership Council
  • Leadership Mentor

Technical Skills

Microsoft Applications (Outlook, Word, PowerPoint, Excel), Salesforce, Store Vision Platform, and Customer Relationship View

Hobbies and Interests

Empathetic Leadership Coaching, Reading, Writing, Strategic Planning, Traveling

Affiliations

  • Board Member of Non-profit Ready for Life
  • Women in Business Advocate

Timeline

VP Business Banking Center Manager III

PNC Bank
07.2023 - Current

VP, Business Banking Center Branch Manager

PNC BANK
12.2021 - 07.2023

Regional Banking Branch Manager III

Wells Fargo
09.2017 - 12.2021

Regional Banking Branch Manager II

Wells Fargo Bank
03.2010 - 09.2017

Benedict College- South Carolina

Psychology

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Tiffany Street