Tiffany Strickland
Piedmont,United States
Summary
Skilled cake decorating professional with solid experience in creating visually appealing and intricate designs. Known for strong team collaboration, adaptability, and delivering quality results. Expertise in, buttercream piping, custom cake designs, wedding cakes, filling cake case, working inventory and customer service skills. Reliable, creative, and attentive to detail, ensuring client satisfaction and consistent excellence. Placing deco pack orders, candle orders, making sure cake case is stocked.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Service Advisor
Benson Chrysler Jeep
01.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted thorough vehicle inspections to assess service needs and recommend appropriate solutions.
- Coordinated with technicians to ensure timely completion of services while maintaining high-quality standards.
- Developed strong relationships with customers, enhancing loyalty and repeat business through effective communication.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Cake Decorator
Ingles Markets Inc
09.2016 - 01.2023
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated pastries and cakes using colorful icings and piping techniques.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Improved customer experience by providing consultations on cake design options.
- Kept up with trends in cake design, incorporating modern styles into bakery's offerings.
- Collaborated with bakery team to plan and execute large orders for weddings and corporate events.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Operated ovens and bakery equipment to prepare products according to recipes.
Cake Decorator
Walmart
03.2012 - 09.2016
- Designed and decorated custom cakes for various occasions, ensuring customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace.
- Developed cake decoration techniques, enhancing overall presentation quality.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Trained new staff on decoration techniques and safety protocols within the bakery department.
- Monitored cake display for freshness and visual appeal, optimizing product presentation.
- Implemented efficient decorating workflows, reducing preparation time while maintaining quality standards.
- Provided exceptional customer service by communicating effectively with clients regarding their cake preferences.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Education
High School Diploma -
Travelers Rest High School
Travelers Rest, SC06-2008
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Icing techniques
- Food safety
- Custom cake consultations
- Themed cake creation
- Expert piping techniques
- Stock rotation
- Food production
- Wedding cake design
- Airbrushing techniques
- Cake decoration
- Precise Hand-eye coordination
- Food handling safety
Timeline
Service Advisor
Benson Chrysler Jeep
01.2023 - Current
Cake Decorator
Ingles Markets Inc
09.2016 - 01.2023
Cake Decorator
Walmart
03.2012 - 09.2016
High School Diploma -
Travelers Rest High School