Tiffany Strohbin
Eureka,CA
Summary
Resourceful counseling professional with experience in providing individual and group support to help clients suffering from substance abuse issues. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive coping skills. Caring, empathetic Substance Abuse Counselor with1 1/2 years of experience in SUD counseling settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse. Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Substance Abuse Counselor
United Indian Health Services
01.2023 - Current
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Contributed to ongoing staff training initiatives, sharing best practices in addiction counseling techniques and approaches.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Supported aftercare planning for continued recovery after treatment.
- Improved patient adherence to aftercare programs, providing consistent follow-up support and resources.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Monitored client progress to make necessary adjustments for client success.
- Kept accurate and detailed records to track and document client progress.
- Developed individual treatment goals based on history and diagnosis.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Conducted thorough assessments of clients'' needs, identifying appropriate interventions and therapies for optimal results.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Front Desk Receptionist
United Indian Health Servics
08.2019 - 01.2023
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and organization.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Trained new team members on company procedures, customer service and issue resolution.
- Increased guest retention by maintaining welcoming and organized reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled office meetings and client appointments for staff teams.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Casino Porter/Security Officer
Bear River Casino
08.2016 - 12.2019
- Picked up litter and trash to deposit in appropriate receptacle.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supported welcoming atmosphere by promptly assisting guests with mobility needs, such as providing wheelchairs or escorting them to desired locations within casino complex.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned dirt, stains and cobwebs from exterior walls, countertops, lighting fixtures and seats.
- Completed sweeping, mopping, and window-cleaning.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Casino Security Officer
Bear River Casino Resort
05.2019 - 08.2019
- Streamlined incident reporting processes, resulting in more accurate record-keeping and faster resolution times for ongoing investigations.
- Ensured compliance with gaming regulations, conducting thorough investigations of suspected violations and submitting detailed reports to management.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Reduced incidents of theft and fraud by conducting routine patrols and identifying potential risks within the casino premises.
- Supported the implementation of new security technologies, contributing to a more modernized approach to casino safety measures.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Provided excellent customer service by addressing patron concerns professionally while upholding the integrity of casino policies and procedures.
- Trained surveillance observers on key factors to watch for and internal reporting procedures.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Cooperated with local law enforcement during investigations involving the casino, providing necessary information and support to facilitate swift resolutions.
- Assisted in the training and development of new security officers, sharing best practices to ensure consistent performance across the team.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.
- Welcomed guests to casino property, directed each to check-in desk and offered to be of further assistance, delivering positive experiences in every interaction.
- Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Performed security patrols of designated areas on foot or in vehicle.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Reviewed video surveillance footage.
Account Manager
SN Servicing Services
01.2019 - 06.2019
- Assisted with mortgage loans.
- Took Mortgage payments.
- Started Loss mitigations for clients behind on mortgage payments.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
EPA
Bear River Band Of Rohnerville Rancheria
08.2010 - 03.2015
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in team environment.
- Took water samples.
- Grant work.
- Excellent communication skills, both verbal and written.
Surveillance Officer
Bear River Casino
02.2006 - 08.2010
- .Identified illegal activities and alerted floor security personnel to address concerns.
- Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.
- Streamlined processes within surveillance department by implementing time-saving techniques when reviewing data or investigating incidents.
- Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
- Testified in court as company representative, providing honest information about criminal activity.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
- Reviewed video surveillance footage.
- Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Monitored guests for signs of suspicious or criminal activity.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Identified and documented unauthorized actions by employees.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Monitored gambling activities for compliance with state and local regulations. Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting privacy and security of employees and patrons.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
Education
Associate of Science - Social Work
College of The Redwoods
Eureka, CA05.2025
Associate of Arts - Addiction Studies
College of The Redwoods
Eureka, CA05.2024
High School Diploma -
Monache High School
Porterville, CA06.2005
Skills
- Continuing care planning
- Heart saver CPR AED (CPR AED)
- Medication-Assisted Treatment
- Progress Reporting
- Motivational Interviewing
- Client Counseling
- Substance Use Screening
- Records Review
- Individual Therapy
- Co-occurring Disorders
- Group facilitation
- Certified Alcohol and Drug Counselor (CADC)
- Relapse Prevention
- Decision-Making
Timeline
Substance Abuse Counselor
United Indian Health Services
01.2023 - Current
Front Desk Receptionist
United Indian Health Servics
08.2019 - 01.2023
Casino Security Officer
Bear River Casino Resort
05.2019 - 08.2019
Account Manager
SN Servicing Services
01.2019 - 06.2019
Casino Porter/Security Officer
Bear River Casino
08.2016 - 12.2019
EPA
Bear River Band Of Rohnerville Rancheria
08.2010 - 03.2015
Surveillance Officer
Bear River Casino
02.2006 - 08.2010
Associate of Science - Social Work
College of The Redwoods
Associate of Arts - Addiction Studies
College of The Redwoods
High School Diploma -
Monache High School
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