Tiffany Strong
Summary
Dedicated healthcare professional with extensive experience in patient advocacy, public health, and medical administration. Proven ability to enhance patient outcomes and optimize healthcare processes. Skilled in-patient education, care coordination, and community outreach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manger
Pee Dee Healthy Start
07.2023 - Current
- Provide health educations, outreach and serve as an advocate to high-risk prenatal patients
- Facilitated access with Medicaid, SNAP, and WIC to improve patient outcomes
- Managed a caseload of 64 people improving compliance rates by 25%
- Collaborated with program staff to ensure clients receive appropriate referrals and adequate follow-up and provide ongoing support as necessary
Patient Financial Advocate
Genesis Health Care
08.2022 - 07.2023
- Conducted patient outreach and education to improve care compliance; engaged with 20-30 patient daily
- Assisted patients in exploring financial aid options and navigating healthcare related financial challenges
- Facilitated intake interviews and social program referrals, reducing barriers to healthcare access
- Built trust with patients, ensuring a supportive and empathetic care experience
Certified Medical Assistant
Sandhills Medical Foundation
06.2020 - 08.2022
- Collected patient histories, vitals, and specimens, administered; medications and vaccinations
- Educated patient on lifestyle changes, medications, and care plans
- Scheduled imaging service and secured prior authorizations, ensuring seamless care delivery
Patient Advocate
Caresouth Carolina Inc
02.2014 - 09.2019
- Managed a caseload of 120 patients to identify and close clinical and non-clinical gaps in patient care
- Facilitated health screening, outreach, and community education events
- Enrolled patients in ACA health plans and coordinated charity care for specialist visits
- Collaborated with providers to improve HEDIS metrics and care delivery outcome
Skills
- EHR management (eCW, Epic, SC Thrive Hub)
- Microsoft Word
- Outlook
- Excel
- Insurance verification
- Billing
- Scheduling
- Superior oral and written communication skills
- Time management
- Goal setting
- Public and community relations skills
- Medication administration
- Patient education and empowerment
- Strong clinical skills
- Compassionate and patient-focused
- Detail-oriented
- Strong organizational skills
- Effective team collaboration
- Leadership abilities
Certification
- Certified Medical Assistant
- Certified Nursing Assistant
- Phlebotomy Certification
- Certified Breastfeeding Counselor
- Certified Doula
Timeline
Case Manger
Pee Dee Healthy Start
07.2023 - Current
Patient Financial Advocate
Genesis Health Care
08.2022 - 07.2023
Certified Medical Assistant
Sandhills Medical Foundation
06.2020 - 08.2022
Patient Advocate
Caresouth Carolina Inc
02.2014 - 09.2019
Similar Profiles
Patricia DanielsPatricia Daniels
Administrative Services Manager at Pee Dee Community Head Start /Early Head StartAdministrative Services Manager at Pee Dee Community Head Start /Early Head Start
Gabriel WarnerGabriel Warner
Consumer Advocate at SCDDSN Pee Dee CenterConsumer Advocate at SCDDSN Pee Dee Center
Yendi LarkYendi Lark
Volunteer/Intern at Pee Dee CoalitionVolunteer/Intern at Pee Dee Coalition
Elizabeth BerndtElizabeth Berndt
Case Manger at Geauga County Job and Family ServicesCase Manger at Geauga County Job and Family Services
Kellie DavisKellie Davis
Case Manger at The Children's Community Programs Of CtCase Manger at The Children's Community Programs Of Ct