Tiffany Stull
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
25
25
years of professional experience
Work History
Flex Delivery Driver
LSO
Houston, TX
10.2022 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
Customer Service Representative
Liveops
Houston, TX
08.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
ATC
Houston, Texas
02.2016 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Loan Officer
Precision One Mortgage
Houston, TX
01.2004 - 07.2020
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Advised clients on mortgage, education and personal loans.
- Maintained strict confidentiality of bank records and client information.
Customer Service Representative
Verizon Wireless
Houston, TX
02.1999 - 09.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved [Type] issues over phone with [Number] customers daily.
Education
High School Diploma -
C. E King High School
Houston, TX05.1992
Education
Texas Southern University
Houston, TXSkills
- Attention to Detail
- Creditworthiness Determination
- Loan File Maintenance
- Application Review
- Credit History Review
- Complaint Handling
- Customer Relations
- Problem Solving
- Quality Assurance
- Package scanning
- Punctual and Reliable
- Problem-Solving
- Dependable and reliable
- Positive Attitude
- Courteous and polite demeanor
- Customer Service
Timeline
Flex Delivery Driver
LSO
10.2022 - Current
Customer Service Representative
Liveops
08.2021 - Current
Customer Service Representative
ATC
02.2016 - 04.2020
Loan Officer
Precision One Mortgage
01.2004 - 07.2020
Customer Service Representative
Verizon Wireless
02.1999 - 09.2003
High School Diploma -
C. E King High School
Education
Texas Southern University
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