Tiffany Suarez
Las Vegas
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Account Manager
Sonsray Thermo King
07.2025 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed strategic proposals tailored to client needs, increasing engagement and service adoption.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Collaborated with cross-functional teams to streamline operations and improve service delivery efficiency.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Area Car Sales Manager
Enterprise Car Sales
11.2021 - 12.2024
- Led sales team to exceed monthly targets through strategic training and performance feedback.
- Developed and implemented customer engagement strategies to enhance client satisfaction and retention.
- Analyzed market trends to optimize inventory selection and pricing strategies, increasing competitive advantage.
- Mentored new sales staff, fostering a culture of collaboration and continuous improvement in sales techniques.
- Streamlined sales processes using CRM systems, resulting in improved lead tracking and follow-up efficiency.
- Conducted regular performance reviews, setting individual goals aligned with overall dealership objectives for growth.
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs when possible.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Adapted sales approach during economic downturns by offering flexible financing options and focusing on budget-friendly vehicles, maintaining consistent revenue streams.
- Mentored new sales staff members, guiding them through company procedures and product knowledge training.
- Streamlined sales process, reducing paperwork and administrative tasks for a more efficient workflow.
- Exceeded monthly sales targets consistently by utilizing persuasive sales techniques and building rapport with potential buyers.
CX Manager/F & I Manager
Enterprise Car Sales
03.2021 - 11.2021
- Analyzed market trends and consumer behavior to refine sales techniques, resulting in measurable performance improvements across the team.
- Led team in achieving sales targets through strategic inventory management and customer engagement.
- Developed training programs to enhance staff performance and improve customer service standards.
- Analyzed market trends to inform pricing strategies and optimize vehicle selection for sales initiatives.
- Oversaw daily operations, ensuring compliance with company policies and enhancing team productivity.
- Coordinated cross-functional projects, driving collaboration between departments to achieve common objectives.
- Mentored junior managers, fostering professional development and promoting a culture of continuous improvement.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Sales Executive -Hotels & Leisure
Enterprise Mobility
07.2018 - 02.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed marketing strategies, achieving measurable growth in hotel division revenue.
- Cultivated strategic partnerships with hotels, travel agencies, and VIP hosts, driving revenue growth, and expanding market reach.
- Pioneered cross-selling initiatives with local attractions and adventure companies, creating unique value propositions for clients.
- Developed and executed sales strategies to enhance client engagement and drive revenue growth.
- Cultivated strong relationships with clients, ensuring high satisfaction and repeat business opportunities.
- Conducted market research to identify trends and inform strategic sales initiatives.
- Delivered persuasive presentations to potential clients, showcasing product benefits and value propositions.
- Led negotiation efforts, successfully closing high-value contracts while maintaining profitable margins.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Area Rental Manager
Enterprise Mobility
03.2010 - 07.2018
- Led regional rental operations, enhancing service delivery and customer satisfaction across multiple locations.
- Trained and mentored team members, fostering a culture of continuous improvement and operational excellence.
- Developed and implemented strategic rental growth initiatives, driving market penetration and increasing fleet utilization.
- Analyzed market trends to inform pricing strategies, maximizing profitability while remaining competitive.
- Participated in industry events to stay current on market trends, maintaining a competitive edge.
- Led staff training initiatives to improve product knowledge and sales techniques among team members.
- Managed key client relationships, ensuring alignment with service expectations and resolving issues promptly.
- Increased revenue by identifying growth opportunities and expanding into new markets.
Branch Rental Manager
Enterprise Mobility
09.2001 - 03.2010
- Led sales environment, achieving record profits and reducing expenses in rental operations.
- Enhanced sales performance while ensuring high customer satisfaction scores.
- Managed key retail and corporate accounts, fostering strong business relationships.
- Developed team skills through collaborative efforts, boosting employee growth.
- Lead branch operations, driving record profits while minimizing expenses.
- Fostered sales growth and maintained high customer satisfaction, cultivating key decision maker relationships and corporate relationships.
Education
Bachelors - Communications & Media
CALIFORNIA STATE UNIVERSITY-Northridge
CASkills
- Business development
- Account management
- Sales strategy
- Contract negotiation
- CRM software utilization
- B2B sales techniques
- Teamwork and collaboration
- Goal oriented
Timeline
Account Manager
Sonsray Thermo King
07.2025 - Current
Area Car Sales Manager
Enterprise Car Sales
11.2021 - 12.2024
CX Manager/F & I Manager
Enterprise Car Sales
03.2021 - 11.2021
Sales Executive -Hotels & Leisure
Enterprise Mobility
07.2018 - 02.2021
Area Rental Manager
Enterprise Mobility
03.2010 - 07.2018
Branch Rental Manager
Enterprise Mobility
09.2001 - 03.2010
Bachelors - Communications & Media
CALIFORNIA STATE UNIVERSITY-Northridge