Tiffany Sue
Mililani
Summary
Detail-oriented specialist skilled in database management and document drafting. Proven ability to analyze customer data and streamline office procedures, contributing to improved operational efficiency and informed decision-making.
Overview
10
10
years of professional experience
Work History
Registered Behavior Technician
ACES ABA
‘Aiea, HI
10.2023 - Current
- Implemented individualized treatment plans to support skill acquisition and behavior reduction.
- Documented client behavior data, on paper or electronic, accurately to inform treatment decisions and enhance effectiveness.
- Conducted direct one-on-one therapy sessions, fostering positive behavioral changes in clients.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Banquet Server
Natsunoya Teahouse
Kalihi, HI
04.2018 - Current
- Trained new servers on service protocols and operational procedures to enhance team performance.
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Collaborated with kitchen staff to coordinate timely food service and presentation for banquets.
- Set up and dismantled banquet spaces efficiently, maintaining cleanliness and organization throughout events.
- Delegated tasks to ensure efficient workflow and guest satisfaction.
Producer Services Specialist
Pacific Guardian Life
Honolulu, HI
02.2023 - 10.2023
- Collect, transfer, and maintain customer data for analyses in Microsoft Excel, Azure, and Glenelco Insurance Administration Solutions (GIAS).
- Ensured all active agents have valid producer licenses and training for product selling in databases.
- Responsible for daily fraud detection using LexisNexis for the Office of Foreign Assets Control (OFAC) relating to commission statements.
- Draft and edit 4,000+ customer facing documents such as brokerage contracts and confidentiality agreements.
- Maintained and updated constantly changing email/document templates relating to Errors and Omissions, Anti-Money Laundering Training, and commission statements.
- Operate and maintain common office equipment, computers, scanners, and printers.
Administrative Assistant
PC Gamerz Hawaii
Hālawa, HI
05.2021 - 05.2022
- Managed scheduling and coordination of meetings for executive team.
- Constructed project plans with detailed objectives, budgeting, and scheduling.
- Streamlined office procedures to enhance operational efficiency.
- Maintained accurate records and documentation for internal processes.
- Assisted in preparing reports and presentations for management review.
- Analyzed plans to identify risks and benefits in progressing projects such as product development, event giveaways, and e-sports tournaments.
Senior Sales Associate
In4mation
Pearl Ridge, Ala Moana, Chinatown, HI
06.2016 - 07.2018
- Developed daily sales reports and successful marketing strategies to exceed sales objective.
- Ensured all employees were trained in company sales techniques and visual standards.
- Resolved customer complaints within company policies to maintain customer loyalty and company standards.
- Monitored website and social media traffic and reviews to determine sale strategies and schedule.
- Increased brand visibility with targeted social media campaigns and content creation.
Education
Associate of Arts - Business Administration
Leeward Community College
12-2019
High School Diploma -
Hanalani Schools
Mililani, HI01-2014
Skills
- Applied behavior analysis
- Employee training
- CPR, AED Certified
- Database Management
- Computer proficiency
- Social media marketing
Timeline
Registered Behavior Technician
ACES ABA
10.2023 - Current
Producer Services Specialist
Pacific Guardian Life
02.2023 - 10.2023
Administrative Assistant
PC Gamerz Hawaii
05.2021 - 05.2022
Banquet Server
Natsunoya Teahouse
04.2018 - Current
Senior Sales Associate
In4mation
06.2016 - 07.2018
Associate of Arts - Business Administration
Leeward Community College
High School Diploma -
Hanalani Schools