Summary
Overview
Work History
Education
Skills
Soft And Technical Skills
Key Areas Of Expertise
Languages
References
Timeline
Generic

Tiffany Sugranes

Kissimmee

Summary

Results-driven sales leader with 15+ years of experience driving high-performance teams, and consistently exceeding sales goals. Proven track record of managing and motivating diverse teams to achieve departmental KPIs while fostering an accountable, empathetic, and goal-oriented work culture. Recognized as a top performer with a strong ability to implement strategic initiatives, streamline processes, and rapidly adapt to evolving business needs. Adept at managing fast-paced environments and delivering operational efficiency. Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques.

Overview

25
25
years of professional experience

Work History

Sales Supervisor

Holland America Line
Seattle
10.2023 - Current
  • Direct and coach a high-performing team of up to 18 Personal Cruise Consultants, consistently achieving and surpassing sales targets and departmental KPIs.
  • Recognized as one of the top-performing leaders within the organization for driving sales growth, accountability, and team results.
  • Promote a fast-paced, high-achievement culture by aligning team efforts with strategic business goals, and continuously optimizing operational performance.
  • Mentor team members through ongoing training, real-time coaching, and performance evaluations to build leadership capability and sustain productivity.
  • Encourage a supportive, empathetic, and adaptable environment capable of handling various personality types and maintaining high morale.
  • Stay up to date on evolving sales techniques, process updates, and product knowledge to ensure the team remains competitive and well-informed.
  • Ensuring positive client interactions and long-term brand loyalty.
  • Oversaw hiring process for new personnel within the department.
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Collaborated with management and executives and made strategy recommendations based on insights into sales operations.

Sales/Licensed Insurance Agent/General Sales Manager

Allstate Insurance
Brooklyn
08.2017 - 10.2023
  • Promote insurance plan sales by effectively communicating group insurance programs to clients.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Demonstrate consistent surpassing of sales objectives.
  • Personally manage top-tier client accounts, addressing their specialized requirements.
  • Boosted clientele by executing a successful referral strategy.
  • Cultivated partnerships with external contacts to bolster sales efforts.
  • Negotiated contracts with providers to secure competitive rates for customers.
  • Exceeded company sales goals for new policies.
  • Conducted regular training sessions for new sales personnel.
  • Coached, developed and motivated team to achieve revenue goals.

Sales Manager/Sales Consultant

Christopher Jon Electrical
Brooklyn
11.2010 - 10.2017
  • Successfully managed a team of 4 electricians, prioritizing teamwork and collaboration.
  • Conducted regular customer service training sessions, imparting new sales techniques to electricians thrice a week.
  • Demonstrated a consistent track record of surpassing and meeting sales targets.
  • Executed an impactful referral strategy, resulting in notable expansion of the client base.
  • Nurtured strategic affiliations with external partners, significantly amplifying sales and revenue.
  • Excelled in fostering a result-oriented environment that prioritized achievement and growth.

Customer Services Professional

Marianne Gonzalez Esq.
Queens
11.2012 - 07.2013
  • Excel in delivering superior customer service to both current and prospective policyholders.
  • Effectively communicate and elucidate group insurance programs to drive insurance plan sales.
  • Fostered strong connections with policyholders to provide policy clarity, suggest enhancements, and manage beneficiary changes.
  • Continuously surpass sales targets, showcasing a result-oriented approach.
  • Personally managed high-value client accounts, addressing their distinct needs.
  • Successfully expanded the client base by executing a impactful referral initiative.
  • Cultivated strategic relationships with external partners to bolster sales performance.

Sales Manager & Customer Service Representative

State Farm Insurance & Financial Services
09.2002 - 11.2010
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Implemented process changes to streamline sales department workflow.
  • Established relationships with key clients, while maintaining existing customer base.
  • Managed daily operations of sales department, including supervision of staff members.
  • Coached, developed and motivated team to achieve revenue goals.
  • Developed strong customer relationships to encourage repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Front End Manager/Payroll

Wall-Tone Painting
Brooklyn
01.2000 - 01.2002
  • Efficiently addressed inquiries, took messages, and directed calls, ensuring prompt and accurate communication.
  • Managed payroll responsibilities alongside faxing, filing, and billing tasks, contributing to smooth operations.
  • Skillfully arranged appointments and maintained a streamlined schedule.
  • Crafted and conveyed proposals to prospective clients, showcasing effective communication skills.
  • Meticulously processed customer orders, from quotes to sales orders and tracking, prioritizing customer satisfaction throughout the process.

Receptionist

Trump Management Inc.
Brooklyn
01.2000
  • Diligently collected and organized information from various sources for comprehensive understanding.
  • Efficiently managed routine administrative duties, including file maintenance and paperwork processing.
  • Offered accurate information to customers and colleagues via telephone, written correspondence, email, and in-person interactions.
  • Prioritized effective communication to ensure clarity and understanding.
  • Demonstrated a result-oriented approach by maintaining a well-organized and responsive reception environment.

Education

Nexstar Customer Service Training - Marketing Financial Services to Women, The American College Course, The First-Time Manager Class, With Fred Pryor Seminars

College of Staten Island (CUNY)
Staten Island, NY
01.2004

Skills

  • Market Research & Positioning
  • Staff Management
  • Training & Mentoring
  • Key Account Management
  • Documentation & Reporting
  • Administration and Supervision
  • Sales Management
  • Sales Targets
  • Client Acquisition
  • Insurance Industry Knowledge
  • Client Relationship Management
  • Customer Satisfaction Focus
  • Client Retention
  • Performance Metrics Tracking
  • MS Office Suite
  • Gmail and MS Outlook
  • Online Meeting Platforms
  • Slack
  • Teams
  • WordPerfect
  • Filing System
  • Good Verbal and Written Communication Skills
  • Presentation Skills
  • Articulate and Well-Spoken
  • Leadership and Teamwork
  • Adaptability
  • Punctuality
  • Coordination and Collaboration
  • Goal oriented approach
  • Team leadership
  • Employee training
  • Sales performance tracking
  • Effective communication

Soft And Technical Skills

  • MS Office Suite
  • Gmail and MS Outlook
  • Online Meeting Platforms (e.g., Zoom, MS Teams, Google Meets)
  • Slack
  • Corel WordPerfect
  • Filing System
  • Good Verbal and Written Communication Skills
  • Presentation Skills
  • Articulate and Well-Spoken
  • Leadership and Teamwork
  • Adaptability
  • Punctuality
  • Coordination and Collaboration

Key Areas Of Expertise

  • Market Research & Positioning
  • Staff Management
  • Training & Mentoring
  • Key Account Management
  • Documentation & Reporting
  • Customer Service
  • Administration and Supervision
  • Sales Management
  • Sales Targets
  • Client Acquisition
  • Insurance Industry Knowledge
  • Client Relationship Management
  • Customer Satisfaction Focus
  • Client Retention
  • Performance Metrics Tracking

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Supervisor

Holland America Line
10.2023 - Current

Sales/Licensed Insurance Agent/General Sales Manager

Allstate Insurance
08.2017 - 10.2023

Customer Services Professional

Marianne Gonzalez Esq.
11.2012 - 07.2013

Sales Manager/Sales Consultant

Christopher Jon Electrical
11.2010 - 10.2017

Sales Manager & Customer Service Representative

State Farm Insurance & Financial Services
09.2002 - 11.2010

Front End Manager/Payroll

Wall-Tone Painting
01.2000 - 01.2002

Receptionist

Trump Management Inc.
01.2000

Nexstar Customer Service Training - Marketing Financial Services to Women, The American College Course, The First-Time Manager Class, With Fred Pryor Seminars

College of Staten Island (CUNY)

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Tiffany Sugranes