Tiffany Sullivan
Frisco
Summary
Client Relationship Director with extensive experience in client retention and satisfaction at Executive Workspace. Expertise in process optimization and employee development, leading to strong partnerships and efficient operations. Proven ability to enhance team performance and deliver exceptional customer service in dynamic environments.
Overview
15
15
years of professional experience
Work History
Client Relationship Director
Executive Workspace
Dallas
04.2022 - Current
- Coached and developed team for onboarding new clients and delivering ongoing support.
- Maintained strong client relationships to ensure satisfaction and retention.
- Managed top-producing location with oversight of daily on-site operations.
Closing Coordinator/Office Receptionist
Fidelity National Title
Frisco
04.2021 - 04.2022
- Assisted Escrow Officers with administrative tasks to enhance operational efficiency.
- Responded promptly to internal and external inquiries, ensuring effective communication.
- Prepared accurate receipts for all funds and released outgoing wires with correct figures.
- Coordinated scheduling of transactions for closing while adhering to strict deadlines.
- Compiled and shipped closing packages to lenders, facilitating timely fund dispersal.
Location Service Manager
Executive Workspace
Frisco
02.2019 - 04.2021
- Managed daily operations for company office suites to ensure efficiency and client satisfaction.
- Conducted tours for potential clients interested in leasing office space.
- Delivered responsive support to clients, addressing inquiries and concerns promptly.
- Prepared billing and processed payments for accounts receivable.
- Completed lease paperwork using DocuSign and internal software systems.
- Hosted networking events to foster community engagement and business relationships.
Operations Administrator
Total Highway Maintenance
Cedar Hill
08.2017 - 02.2019
- Initiated accurate payroll processing in Vista accounting software for the workforce.
- Resolved all discrepancies in work hour records to ensure accuracy.
- Updated weekly payroll records to reflect real-time data.
- Conducted employee recruitment through career fairs and panel interviews.
- Produced comprehensive reports and data analytics for organizational insights.
- Provided administrative support to 60 staff members, enhancing operational efficiency.
Service Concierge/ Administrative Assistant
Mercedes Benz of Tyler
Tyler
05.2016 - 08.2017
- Responded to all customer emails, delivering effective service to visiting clients.
- Scheduled appointments and managed warranty claims to enhance customer experience.
- Assisted with customer concerns and completed insurance verifications efficiently.
- Provided creative services across departments while fulfilling administrative responsibilities.
Department Manager
HEB Grocery Store
Waxahachie
06.2010 - 05.2016
- Analyzed daily sales metrics to reveal insights into customer purchasing patterns.
- Developed monthly staff schedules to guarantee optimal coverage during peak hours.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Education
Navarro College
Waxahachie, TXSkills
- Office administration and support
- Human resources consulting
- Web-based tools and facilities
- Certified notary public
- Customer service excellence
- Lease and property management
- Facilities management
- Employee development strategies
- Vendor management expertise
- Finance and accounting skills
- Cash and receipts handling
- Process optimization
- Cross-team collaboration
- Organizational knowledge
- Retail customer interaction
- Retail problem-solving skills
- Product knowledge proficiency
- Contract execution
Locations
- Executive Workspace, Dallas, TX, 75201
- Fidelity National Title, Frisco, TX, 75034
- EXECUTIVE WORKSPACE, Frisco, TX, 75034
- TOTAL HIGHWAY MAINTENANCE, Cedar Hill, TX, 75104
- MERCEDES BENZ OF TYLER, Tyler, TX, 75701
- HEB GROCERY RETAILER, Waxahachie, TX, 75165
Volunteer Programs
- Susan G Komen, Volunteer
- Society for the Prevention of Cruelty to Animals (SPCA), Volunteer
- Daniel’s Den, Volunteer
- Bridge’s Safehouse, Volunteer
Major Accomplishments
Lead HEB Cosmetic Department to be the #1 department in the region. Established goals and managed performance for team., Created a Production Tracker tool to capture production and document billing data. Design and execute work schedules for operations crew., Stay abreast of area market. Provides a high level of service for client retention and overall customer satisfaction.
Accomplishments
- Friendliest Employee of the month
Timeline
Client Relationship Director
Executive Workspace
04.2022 - Current
Closing Coordinator/Office Receptionist
Fidelity National Title
04.2021 - 04.2022
Location Service Manager
Executive Workspace
02.2019 - 04.2021
Operations Administrator
Total Highway Maintenance
08.2017 - 02.2019
Service Concierge/ Administrative Assistant
Mercedes Benz of Tyler
05.2016 - 08.2017
Department Manager
HEB Grocery Store
06.2010 - 05.2016
Navarro College
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