Tiffany Surrency
Little Elm,TX
Summary
Analytical and innovative administrative coordinator with many years of experience with handling office and and admin operations. Offering solid communication, presentation, organizational and problem solving skills.
Overview
12
12
years of professional experience
Work History
Regional Manager
Total Med Solutions
Dallas , Texas
07.2017 - Current
- Managing five locations from Plano to Dallas in the DFW area, which include front desk/clinical staff.
- Assisting with the front office training guide for new and existing employees.
- Full-time front office trainer for all departments in the clinic, including, but not limited to, EMR systems.
- Assisting with corporate meetings and new development plans based on clinical needs.
- Performs inventory needs related to skincare, office supplies, and medical on a monthly/weekly basis.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Ability to delegate duties.
- Oversee performance reviews.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
Senior Spa Concierge
Spa at The Rosen Centre
Orlando , Fl
11.2015 - 06.2017
- Maintained accurate inventory of products used at the Spa, ordering new items when needed.
- Assisted in managing daily reservations for spa treatments, ensuring all appointments were fulfilled on time.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
- Greeted guests upon arrival, provided information about spa services and amenities, and answered any questions or concerns.
- Participated in training sessions related to customer service best practices.
- Provided guidance to employees regarding work processes related to their job duties.
- Provided exceptional customer service to ensure a pleasant experience for all clients.
- Resolved customer complaints in a professional manner while upholding company standards.
Senior Bank Teller
Bank of America Merrill Lynch
Orlando , FL
10.2012 - 10.2015
- Analyzed customer needs through conversations with them and offered appropriate solutions.
- Identified opportunities to refer customers to other lines of business within the bank.
- Issued checks and money orders as requested by customers.
- Educated customers on bank products such as savings bonds or ATM cards.
- Handled large volumes of cash accurately while performing transaction verifications.
- Participated in branch audits conducted by internal audit staff members.
- Able to train new and existing employees on updated policies and procedures.
- Managed daily banking operations, including opening and closing of the bank.
Education
Associate of Science - Restaurant And Culinary Management
Le Cordon Bleu
Orlando, FL07-2015
Associate of Science - Culinary Arts Management
Valencia College
Orlando, FL06-2013
Skills
- Operational management
- Performance Management
- Personnel Oversight
- Staff Training and Development
- Strategic development
- Strategic Planning
- Human Resources Management
- World class customer service
- Leadership amongst clinical / front office staff
Accomplishments
- National Environmental Health Association
- Golden Pillar Award Winner - Associate of the year
Timeline
Regional Manager
Total Med Solutions
07.2017 - Current
Senior Spa Concierge
Spa at The Rosen Centre
11.2015 - 06.2017
Senior Bank Teller
Bank of America Merrill Lynch
10.2012 - 10.2015
Associate of Science - Restaurant And Culinary Management
Le Cordon Bleu
Associate of Science - Culinary Arts Management
Valencia College
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