TIFFANY SUTTON
Sandy,UT
Summary
Experienced in retail operations management, staff supervision, and customer relations with a strong focus on training and developing teams. Proven track record of effectively resolving customer complaints and overseeing daily store operations, including inventory control and staff scheduling. Seeking to leverage these skills in an Assistant Manager or Managerial role to support and contribute to the growth of a dynamic team.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Department of Alcoholic Beverage Services
10.2022 - 01.2025
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Coached and mentored new employees on company policies and procedures
- Tracked store inventories and replenished products according to demand
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Retail Sales Clerk
Department of Alcoholic Beverage Services
07.2020 - 10.2022
- Processed online orders according to company policies ensuring timely delivery of goods
- Developed strong product knowledge of all merchandise categories and kept up-to-date on new products and promotions
- Created positive shopping experiences for customers through friendly interactions that exceeded their expectations
- Maintained accurate records of store transactions including daily deposits, credit card slips, voids and returns
- Demonstrated proficient cash handling skills while processing payments accurately
- Operated point-of-sale systems efficiently to process customer purchases in a timely manner
- Assisted with merchandising activities such as stocking shelves, setting up displays, replenishing inventory and organizing special promotional materials
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Office Technician
State Of Utah, Department of Public Safety
01.2003 - 08.2012
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Processed DUI arrest reports statewide, suspended drivers licenses, communicated with rehabilitation centers to verify customer completion, and assisted customers in reinstating their licenses.
- Coordinated with hearing officers and attorneys to schedule hearings for DUI offenders, ensuring efficient case management and compliance with legal and judicial protocols.
Education
Criminal Justice - Criminal Justice
Salt Lake Community College
Taylorsville, UTCriminal Justice - Criminal Justice
American InterContinental University
Atlanta, GAHigh School Diploma -
Bingham High School
06.1989
Skills
- Customer service
- Team leadership
- Problem-solving
- Money handling
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Staff management
- Team collaboration
- Staff training and development
- Retail operations management
- Customer rapport
- Decision-making
Certification
Fraudulent Document Certification
Timeline
Assistant Manager
Department of Alcoholic Beverage Services
10.2022 - 01.2025
Retail Sales Clerk
Department of Alcoholic Beverage Services
07.2020 - 10.2022
Office Technician
State Of Utah, Department of Public Safety
01.2003 - 08.2012
Criminal Justice - Criminal Justice
American InterContinental University
High School Diploma -
Bingham High School
Criminal Justice - Criminal Justice
Salt Lake Community College
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