Tiffany Swanigan
Rogersville,MO
Summary
Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.
Overview
22
22
years of professional experience
Work History
Revenue Cycle Educator (hybrid)
Cox Health Systems
Springfield, MO
06.2023
- Responsible for training and education of end users across Revenue Cycle
- Work collaboratively on a team sharing duties of classroom instruction and credentialing
- Development of online education modules and maintenance
- Assistance with process change and improvements as well as system upgrades and new system implementation.
Patient Access Quality Assurance Specialist (remote)
Cox Health Systems
Springfield, MO
12.2021 - 06.2023
- Review top Revenue Cycle errors of Patient Access staff and work with leaders to create education and other learning strategies for improvement
- Assist departments with worklists and reports for better understanding of learning opportunities
- Provide worklist and report training to newly hired supervisors and their leads
- Assist with insurance verification questions and mentor staff on how to locate eligibility for difficult insurances
- Represent Patient Access in a variety of meetings to ensure complete communication and engagement from our department.
Inpatient Financial Counselor (on-site and remote)
Cox Health Systems
Springfield, MO
05.2019 - 12.2021
- Review essential registration steps that patient admission status and insurance is appropriately allocated
- Attend case management huddles led by nursing staff for improved understanding of patient situation
- Meet with patients to review benefits that would apply to their stay and verify that all information is accurate for insurance and billing purposes
- Provide estimates to patients for specific procedures
- Work with physicians to ensure that admit status was appropriate based upon Inpatient only codes
- Contact insurance companies for benefits and eligibility for patients
- Worked collaboratively with other departments to confirm timely insurance notification and submission of clinical information to payers.
Admissions Supervisor, Emergency Department and Urgent Care
Cox Health Systems
Springfield, MO
04.2018 - 05.2019
- Oversee Patient Registration in both the North and South Emergency Departments, Turner Center Urgent Care and Ozark Urgent Care
- Scheduling Coordinator for multiple departments with varied shifts
- Work closely with the Revenue Cycle Management Team and Patient Financial Services to ensure appropriate collections by staff on patient accounts
- Employee Selection, Hiring, and Retention
- Coordinate new hire and continuing education for staff
- Implement strategies to improve patient experience, productivity, and work flow
- Represent Patient Registration at multiple departmental meetings
- Focus on improving and maintaining staff morale to help meet departmental goals
- Regularly review reports to manage the effectiveness of our department.
Law Enforcement Transcriptionist
Net Transcripts, Inc.
04.2017 - 04.2018
- Transcribe law enforcement audio into agency-specific reports
- Type approximately 90-115 wpm translating into an hour of audio in 3 hours
- Abide by strict standards and report proofing.
Operations Manager
Jasper County Emergency Services
Carthage, MO
01.2012 - 04.2017
- Gather and report on Communication Center and Customer Agency statistics, analysis, and reports
- Coordinate and oversee all support services
- Employee Selection and Hiring - Conducting Oral Boards and Backgrounds
- Coordinate and assisted in the instruction of training for new 9-1-1 Team Members
- Created New Hire and Continuing Education Modules for Team Members and Partnering Agencies
- Administer payroll and employee benefits
- Manage business accounting, prepare financial reports and assist with budgetary planning
- Purchase and distribute supplies and materials
- Assist with departmental planning and policy
- Manage confidential information and data processing
- Schedule employee staffing based upon call volume, meetings, conferences and travel
- Served as Recording Secretary for Board of Directors preparing agendas, minutes, etc
- Active member of the Critical Incident Stress Management Team providing peer support among colleagues
- Plan, coordinate, assign, and supervise the work of communications staff for compliance with departmental goals, policies and procedures
- Maintain Team Leader morale and effectiveness to ensure the ability of the Center to reach goals with required performance standards
- Conduct citizen and customer complaint investigations to ensure quality of service is maintained and that department policies and procedures are adhered to
- Establish and maintain cooperative working relationships with 24 Customer Agency's and community contacts and assist in the interpreting of agency policy and procedures
- Assist with staff performance evaluations, hiring, and termination
- Execute strategies to improve productivity and customer service
- Prepare Public Education materials/presentations and provide assistance with conference websites to educate sponsors and attendees
- Liaison and coordinator for Public Education events
- Represent the Communications Center at meetings and conferences.
9-1-1 Telecommunicator
Springfield-Greene County 9-1-1
Springfield, MO
07.2004 - 04.2005
- Answer emergency and non-emergency telephone requests for service from the public, other agencies and officials
- Obtain complete, accurate and appropriate information from the calling party
- Communicate effectively with various types of callers, such as those that are emotionally upset, abusive, a nuisance, non-English speaking, TDD, intoxicated, mentally unstable, suicidal, speech impaired, children or elderly
- Summarize information for radio broadcasting, using clear, concise and appropriate language in an organized, complete and accurate manner and communicate effectively with field units
- Monitor and accurately update status information regarding field units and incidents constantly keeping responder safety in mind.
Dispatcher and Book-In Officer
Jasper County Sheriff's Office
Carthage, MO
06.2001 - 07.2004
- Receive emergency calls from the public requesting police, fire, medical or other emergency services
- Determine the nature and location of the emergency; determine priorities, and dispatch units as necessary and in accordance with established procedures
- Maintain contact with all units on assignment including status and location of units
- Enter, update and retrieve information from a variety of computer systems
- Monitor several complex public safety radio frequencies
- Operate a variety of communications equipment, including radio consoles, telephones and computer systems
- Analyze and resolve difficult situations.
Education
Business Management -
Western Governors University
Salt Lake City, UT12.2022
Communications Training Officer
International Academies of Emergency Dispatch
01.2014
Emergency Medical Dispatch Quality Assurance
Western Governor's University
01.2012
Critical Incident Stress Management Team Member Certification
International Critical Incident Stress Foundation
01.2011
B.A. Business Management -
Missouri Southern State University
Joplin, MO01.2000
Diploma - Business Administration
Cassville High School
Cassville, MO01.1999
Skills
Canva design
Elearning content creation using Articulate Rise 360
HealthStream class/curriculum management
Qualifications Summary
Proven leader with a relentless work ethic, determination, and dedication to public service with a mission to identify, understand and plan for the needs of the public and staff. My focus is on building productive relationships to further organizational goals and improve the quality of services provided. The educational component has always been important in my roles while making sure that lines of communication always remain open.
References
- April Tarrant, Executive Director, Jasper County Emergency Svcs, 417.483.0132
- Ellen Vogt, Social Worker, Freeman Hospitals, 417.388.1767
- Marlissa Diggs, Director of Substance Abuse and Violence Prevention, 417.388.1468
- Kima Burnett, Training Coordinator, Jasper County Emergency Svcs, 417.529.4905
Timeline
Revenue Cycle Educator (hybrid)
Cox Health Systems
06.2023
Patient Access Quality Assurance Specialist (remote)
Cox Health Systems
12.2021 - 06.2023
Inpatient Financial Counselor (on-site and remote)
Cox Health Systems
05.2019 - 12.2021
Admissions Supervisor, Emergency Department and Urgent Care
Cox Health Systems
04.2018 - 05.2019
Law Enforcement Transcriptionist
Net Transcripts, Inc.
04.2017 - 04.2018
Operations Manager
Jasper County Emergency Services
01.2012 - 04.2017
9-1-1 Telecommunicator
Springfield-Greene County 9-1-1
07.2004 - 04.2005
Dispatcher and Book-In Officer
Jasper County Sheriff's Office
06.2001 - 07.2004
Business Management -
Western Governors University
Communications Training Officer
International Academies of Emergency Dispatch
Emergency Medical Dispatch Quality Assurance
Western Governor's University
Critical Incident Stress Management Team Member Certification
International Critical Incident Stress Foundation
B.A. Business Management -
Missouri Southern State University
Diploma - Business Administration
Cassville High School