Tiffany Sweeney
Unicoi,Tennessee
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Accomplished and certified Pharmacy Technician with over 8 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator
The Gutter Guys
10.2022 - 04.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Patient Care Coordinator
Delmarva Acupuncture And Wellness Center
04.2022 - 08.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
Front of House Team Member
Chick-fil-a
03.2022 - 04.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
Certified Pharmacy Technician
Walmart
11.2021 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Collected co-payments or full payments from customers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume Retail pharmacy environment.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Senior Certified Pharmacy Technician
Walgreens
09.2012 - 10.2021
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered patients' questions and troubleshot prescription issues.
- Collected co-payments or full payments from customers.
- Advocated for patients' compliance with medication guidelines.
- Prepared bottle labels.
- Reviewed medication orders.
- Supervised 7 pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
- Maintained relationships with physicians.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume Retail pharmacy environment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE07.2006
Skills
- Pharmacy Records Management
- Manual and Automated Medication Dispensing
- Aseptic Techniques
- Managing Prescription Refills
- Problem-Solving Skills
- Cash Register Operations
- Patient Confidentiality
- Pharmaceutical Preparation
- Assisting Pharmacists
- FDA Compliance
- Demographic Profiling
- Reviewing Prescriptions
- Team Collaboration
- Technician Assistance
- Drug Inventory Control
- Pharmacy Operations
- Staff Development
- Updating Medication Histories
- Quality Assurance and Control
- Insurance Billing
- Proper Labeling
- Maintaining Records
- FDA and HIPAA Compliance
- Supervising Technicians
- Equipment Cleaning and Maintenance
- Reviewing Patient Information
- New Hire Onboarding
- Filling Prescriptions Precisely
- Insurance Claim Processing Software
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Office Administrator
The Gutter Guys
10.2022 - 04.2023
Patient Care Coordinator
Delmarva Acupuncture And Wellness Center
04.2022 - 08.2022
Front of House Team Member
Chick-fil-a
03.2022 - 04.2022
Certified Pharmacy Technician
Walmart
11.2021 - 02.2022
Senior Certified Pharmacy Technician
Walgreens
09.2012 - 10.2021
High School Diploma -
Cape Henlopen High School
- CPhT - Certified Pharmacy Technician
Similar Profiles
LUIS REDONLUIS REDON
Eavestrough Installer at Gutter Guys PlusEavestrough Installer at Gutter Guys Plus
Jade PattersonJade Patterson
Construction Worker at Arkansas gutter guysConstruction Worker at Arkansas gutter guys
Dantee EhiobuDantee Ehiobu
Gutter Installer at Gutter Guys plusGutter Installer at Gutter Guys plus