Tiffany Sykes
Amarillo,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
14
years of professional experience
Work History
Service Representative
Southwestern Bell Telephone
Amarillo, TX
01.2014 - 10.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Inbound sales and loyalty customer service representative.
- Active listening required in order to provide personalized solution and customized sales offer based on customer’s needs
- Multiple system usage, data entry, and sales metric targets to meet every month.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Averaged 40-60 calls daily with Average Handle Time of 525 seconds.
- Exceeded sales targets by 20-60%.
Server
Logan's Roadhouse
Amarillo, TX
04.2011 - 12.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Receptionist
Angels Of Care
Amarillo, TX
02.2010 - 01.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
Office Manager
Pegasus Brokering
Amarillo, TX
10.2008 - 12.2010
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained payroll information by calculating, collecting and entering data.
- Executed billing tasks and recorded information in company databases.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Education
High School Diploma - General
05.2004
Skills
- Life Insurance License
- Insurance Sales
- Inside Sales
- Payroll
- CRM software
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Retention Strategies
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Customer Account Management
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Service Representative - Southwestern Bell Telephone
01.2014 - 10.2021
Server - Logan's Roadhouse
04.2011 - 12.2013
Receptionist - Angels Of Care
02.2010 - 01.2011
Office Manager - Pegasus Brokering
10.2008 - 12.2010
Randall High School - High School Diploma, General
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