Tiffany Szalay
Euclid,OH
Summary
Highly motivated professional with over 20 years of experience in customer service and sales. Enthusiastic about learning new roles. Proven track record at Progressive Insurance, enhancing team performance by exceeding sales targets through exceptional customer service and relationship management. Skilled in product and service knowledge, coupled with outstanding communication abilities. Excelled in leadership by training co-workers and prioritizing tasks efficiently.
Overview
4
4
years of professional experience
Work History
Auto, SL & Renters Sales Consultant
Progressive Insurance
12.2022 - Current
- Close rate consistently held above company enterprise average, contributing to overall team performance
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Demonstrated strong product knowledge, helping customers
- Trained and supervised staff using different methods such as STAR audit, call flow, guideline specifics & CLUE report reading.
- Trained and mentored new employees with company policies, overcoming objections and insurance sales.
Pharmacy Technician
Drug
02.2022 - Current
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Delivered prompt service to prioritize customer needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Front Office Manager
Two Seasons Heating & Cooling
08.2020 - 12.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Scheduled appointments for customers
- Identified and communicated customer needs
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Associates - Business Administration
Cuyahoga Community College
Cleveland, OH05-2025
Skills
- Product and service knowledge
- Excellent Written and Verbal Communication Skills
- Customer Service & Relationship Managment
- Detail Oriented
- Leadership and Training
- Prioritizing and Multi-tasking
Timeline
Auto, SL & Renters Sales Consultant
Progressive Insurance
12.2022 - Current
Pharmacy Technician
Drug
02.2022 - Current
Front Office Manager
Two Seasons Heating & Cooling
08.2020 - 12.2022
Associates - Business Administration
Cuyahoga Community College
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