Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Tait

Lauderhill,FL

Summary

Dynamic professional with a proven track record in customer service and account management, notably at Enterprise Car Rental. Excelled in enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Skilled in CRM software use and adept at driving operational efficiency. Achieved significant repeat business by leveraging strong work ethic and customer engagement abilities.

Overview

4
4
years of professional experience

Work History

Exit Booth Agent

Enterprise Car Rental
09.2024 - Current
  • Efficiently managed time-sensitive tasks such as fuel level checks on returned vehicles, preventing delays in vehicle turnover times.
  • Developed strong relationships with customers, leading to repeat business and referrals from satisfied clients.
  • Maintained appearance of exit booth and surrounding areas to present neat and orderly image.
  • Greeted and provided customers with undivided attention while assisting at exit booth to promote positive customer experience.

Call Center Representative

Teleperformance USA
08.2024 - 09.2024
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Sales and Marketing Representative

Infinity Management Group
05.2024 - 08.2024
  • Established positive relationships with key industry contacts through regular networking events, conferences, and workshops.
  • Analyzed market trends to identify opportunities for growth and expansion in new markets.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Led employee relations through effective communication, coaching, training, and development.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.

Insurance Agent

Insurance Pipeline
03.2024 - 06.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
  • Managed a large client base efficiently by utilizing CRM software and maintaining organized records.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.

Health Advisor

US Health Advisors
11.2023 - 04.2024
  • Maintained full and current understanding of available plans, products and services.
  • Resolved problems related to benefits, eligibility and claims.
  • Provided information such as copay and premium details, pre-approval procedures and available products.
  • Handled more than 700 daily inbound calls from health plan customers.
  • Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.

Crew Member

Five Guys
02.2023 - 11.2023
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.

Crew Member

Wendys International
08.2021 - 03.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.

Customer Service Representative

Home Depot
05.2022 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate Degree - Criminal Justice

Broward College
Fort Lauderdale, FL

Skills

  • Customer Service
  • Drive-Thru Operations
  • Customer Engagement
  • Time Management
  • Cash Handling
  • Clear Communication
  • Cooking
  • Heavy Lifting
  • Problem-Solving
  • Quality Control Checks
  • Account Updating
  • Data Entry
  • Paperwork Processing
  • Account Management

Timeline

Exit Booth Agent

Enterprise Car Rental
09.2024 - Current

Call Center Representative

Teleperformance USA
08.2024 - 09.2024

Sales and Marketing Representative

Infinity Management Group
05.2024 - 08.2024

Insurance Agent

Insurance Pipeline
03.2024 - 06.2024

Health Advisor

US Health Advisors
11.2023 - 04.2024

Crew Member

Five Guys
02.2023 - 11.2023

Customer Service Representative

Home Depot
05.2022 - 11.2022

Crew Member

Wendys International
08.2021 - 03.2023

Associate Degree - Criminal Justice

Broward College

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Tiffany Tait