TIFFANY TAMKIN
Largo,Florida
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Breakfast Server
First Watch
09.2024 - Current
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Enhanced guest satisfaction by providing exceptional service during breakfast hours.
- Kept up-to-date knowledge on current menu offerings, including daily specials and seasonal changes.
- Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
Server/Key Holder
The Hut/Caddy's
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Owner
Subway
11.2014 - 07.2022
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Improved team productivity by introducing innovative project management tools and techniques.
Bartender
Brewery 33
06.2019 - 10.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Scrambler Marie's
12.2013 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Direct Care Specialist
Buckeye Community Services
05.2012 - 11.2013
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Led group sessions focused on interpersonal skills development, encouraging open communication among peers in a safe setting.
- Enhanced client well-being by providing personalized care and support in daily activities.
- Collaborated with healthcare professionals and family members to ensure comprehensive care for clients.
- Increased client satisfaction with services by consistently delivering compassionate and respectful assistance.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules for optimal health management.
- Educated clients on available resources and support services within the community, empowering them to take control of their own wellbeing.
- Implemented behavior modification strategies as needed, helping clients develop healthy coping mechanisms in challenging situations.
- Facilitated smooth transitions for clients moving between different levels of care or returning home after program completion, ensuring continuity of support services.
- Promoted independence among clients by assisting them with goal-setting and skills development.
- Facilitated community integration through participation in recreational activities, fostering social connections and enhancing quality of life.
- Actively participated in ongoing professional development opportunities to stay current on best practices in the field of direct care.
Manager
Steak N Shake
06.2003 - 01.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma -
Logan High School
Logan, OH05.2005
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High-volume dining
- Food safety practices
- Point of sale operation
- Allergy awareness
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Upselling
- Team building
Certification
- ServSafe Workplace Harassment Prevention Certificate – National Restaurant Association.
Timeline
Breakfast Server
First Watch
09.2024 - Current
Server/Key Holder
The Hut/Caddy's
04.2021 - Current
Bartender
Brewery 33
06.2019 - 10.2020
Owner
Subway
11.2014 - 07.2022
Server
Scrambler Marie's
12.2013 - 06.2016
Direct Care Specialist
Buckeye Community Services
05.2012 - 11.2013
Manager
Steak N Shake
06.2003 - 01.2012
Diploma -
Logan High School