Tiffany Tanner
Lakeland
Summary
Personable and adaptable customer service professional of 30+ years with a track record of exceeding client satisfaction goals. Skilled at active listening, clear communication, and creative problem-solving to deliver tailored solutions. Proactive and solution-oriented, with the ability to work independently or as part of a team.
Overview
13
13
years of professional experience
Work History
Housekeeping Room Attendant
Baymont Inn And Suites
Lakeland
08.2021 - 11.2023
- Inspected all assigned rooms upon completion of cleaning duties.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Replenished room amenities according to established guidelines.
- Organized storage areas for efficient access to materials and supplies.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Ensured compliance with health regulations regarding sanitation procedures.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Responded promptly to requests from guests and other departments.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Replaced dirty linens with clean items according to established standards of quality control.
- Kept up-to-date records of items cleaned in each room.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Provided guests with information on hotel services and room features.
- Communicated effectively with team members about daily assignments and task progress.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Interacted pleasantly with clients and guests when performing daily duties.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Assistant Manager, Customer Service
Sunset Lakes condominiums
Lakeland
11.2015 - 08.2021
- 1. Tenant Relations and Leasing:Tenant Interactions:Providing excellent customer service to residents, addressing their concerns, and ensuring a positive living experience.
Lease Management:Assisting with lease negotiations, renewals, and ensuring compliance with tenant policies.
Marketing and Leasing:Assisting with marketing efforts to attract new residents, including property tours and advertising.
Background Checks and Applications:Processing rental applications and running background checks.2. Financial and Administrative Duties:Rent Collection:Collecting rent payments, managing tenant accounts, and processing rent payments.
Budgeting and Reporting:Assisting with budget preparation, financial reports, and maintaining accurate records.
Administrative Tasks:Handling administrative tasks like scheduling, paperwork, and answering phones.3. Property Maintenance and Operations:Maintenance Coordination: Coordinating maintenance requests, working with vendors, and overseeing repairs.
Property Inspections: Inspecting properties for maintenance needs and potential issues.
Compliance: Ensuring compliance with housing laws and regulations.4. General Management and Leadership:Acting Manager: Functioning as the acting manager in the absence of the senior manager.
Problem-Solving: Addressing tenant complaints and resolving property issues.
Resident Retention: Working to retain existing residents and build positive relationships.Marketing and Advertising: Assisting with marketing activities and advertising vacant units. - Ensured compliance with all applicable laws, regulations, and company policies.
- Created survey forms to measure customer satisfaction levels with services provided.
- Established relationships with key stakeholders within the organization.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Reviewed billing discrepancies with customers to resolve any payment issues.
- Resolved escalated complaints from customers in a timely manner.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Developed strategies to increase customer loyalty and retention rates.
- Maintained accurate records of customer interactions for future reference.
- Coordinated with other departments to ensure customer satisfaction.
- Performed daily audits of customer accounts for accuracy and completeness.
- Monitored customer feedback and implemented changes based on those insights.
- Identified areas where operational efficiencies could be improved upon.
- Evaluated employee job performance and motivated staff to improve productivity.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Loan Processing Manager
Bank Of America, Home Loans
Tampa
02.2012 - 11.2016
- Performed due diligence reviews on third party vendors utilized by the department in order to ensure compliance with organizational policies.
- Researched current industry trends related to lending policies and practices, making recommendations for improvement where applicable.
- Maintained a portfolio of loans in various stages of processing, tracking progress and providing updates as needed.
Collections Agent
Bank Of America, Home Loans
Addison
08.2010 - 02.2012
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Prepared reports summarizing collection activity for management review.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Participated in training sessions related to new technologies used by the company's collections department.
- Initiated legal action against delinquent customers when necessary.
- Researched customer accounts for any discrepancies or outstanding payments.
- Provided guidance on legal matters concerning collection procedures.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Resolved complex issues that arose during the collections process.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Monitored customer accounts for changes in financial status or contact information.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Adhered to all applicable laws, regulations, and company policies.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Maintained accurate records of collection activities in database system.
- Contacted customers and explained debt management to encourage timely debt payments.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Education
High School Diploma -
High Frontier Highschool
Ft Davis TX 05-2000
Skills
- Room inspection
- Chemical safety
- Deep cleaning
- Sanitation procedures
- Time management
- Team collaboration
- Customer service
- Supply management
- Attention to detail
- Health compliance
- Laundry operations
- Record keeping
- Training and coaching
- Guest relations
- Problem solving
- Dusting surfaces
- Turndown service
- Chemical handling
- Daily room inspections
- Window washing
- Restocking supplies
- Cleaning bathrooms
- Ironing clothing
- Sanitization procedures
- Vacuuming and sweeping
- Waste disposal
- Upholstery cleaning
- Hospitality standards knowledge
- Chemical safety knowledge
- Polishing surfaces
- Washing windows
- Sorting and washing laundry
- Mopping floors
- Ironing linens
- Window cleaning
- Customer service-focused
- Inventory management
- Laundry expertise
- Furniture polishing
- Quality assurance
- Problem-solving
- COVID-19 safety procedures
- Data entry
- Exceptional time management
- Self motivation
- Room maintenance scheduling
Timeline
Housekeeping Room Attendant
Baymont Inn And Suites
08.2021 - 11.2023
Assistant Manager, Customer Service
Sunset Lakes condominiums
11.2015 - 08.2021
Loan Processing Manager
Bank Of America, Home Loans
02.2012 - 11.2016
Collections Agent
Bank Of America, Home Loans
08.2010 - 02.2012
High School Diploma -
High Frontier Highschool