Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Tapia

Sunnyvale,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, effective communication and collaboration, & problem-solving skills.

Overview

5
5
years of professional experience

Work History

Resident Services Coordinator

Greystar
01.2023 - Current
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Streamlined communication between residents and management through effective coordination of meetings and events.
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
  • Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.

Leasing Professional

Greystar
10.2022 - 01.2023
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
  • Verified tenant incomes and other information before accepting lease applications.
  • Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.

Guest Service Assistant Manager

Big Al's
09.2021 - 10.2022
  • Direct support for General Manager and Guest Service Managers
  • Maintained quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
  • Developed and enforced systems, policies, procedures, and productivity standards
  • Contributed to team effort by accomplishing related results as needed.
  • Communicated effectively with team members to guarantee smooth operations during high-volume periods.

New Store Opening Trainer

Mendocino Farms
05.2019 - 08.2020
  • Started as part-time team member, later became 1st Certified NSO Trainer in Northern California region of entire company
  • Direct support for General Manager and Assistant Managers
  • Trained and provided all team member support for new hires and current team members
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.

Education

Accounting

Modesto Junior College
Modesto, CA

Accounting

St. John's University
Jamaica, NY

High School Diploma -

Abraham Lincoln High School
San Jose, CA
06.2015

Skills

  • Customer service
  • Attention to detail
  • Organizational skills
  • Multitasking
  • Conflict resolution
  • Facility management
  • Compliance monitoring
  • Problem-solving
  • Vendor management
  • Interpersonal skills
  • Effective communication
  • Training and development

Timeline

Resident Services Coordinator

Greystar
01.2023 - Current

Leasing Professional

Greystar
10.2022 - 01.2023

Guest Service Assistant Manager

Big Al's
09.2021 - 10.2022

New Store Opening Trainer

Mendocino Farms
05.2019 - 08.2020

Accounting

Modesto Junior College

Accounting

St. John's University

High School Diploma -

Abraham Lincoln High School

Similar Profiles

CREATE PROFILE
Tiffany Tapia