Tiffany Taylor

Promote financial ideas and solutions from new or existing relationships resulting in increased revenue generation.

• Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
• Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
• Coached staff to improve efficiency and revenue with more effective procedures and approaches.
• Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
• Trained staff in bank products, operations procedures and successful sales strategies.
• Cross-trained and provided backup support for organizational leadership.
• Promptly responded to inquiries and requests from prospective customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Built trusting relationships with members by offering sound financial advice and personalized service.

• Assumed responsibilities over team of 4-5 productivity and managed work flow to meet or exceed quality service goals.
• Facilitated inter-departmental communication to effectively provide customer support.
• Scheduled staff shifts to cover branch needs.
• Trained staff on operating procedures and knowledge of company products and services.
• Provided accurate, specific and timely performance feedback to CSRs.
• Identified individual development needs with appropriate training.
• Lead team in establishing security safeguards, banking policies and guidelines.
• Strong confidence and people skills that helps with effective cross-selling of bank products and services.

• Leading /overseeing team of 5-6 employees. Managing day to day functions of shop. Understanding and communicating shops financial action plans, while increasing financial categories at least by 10 percent over prior year. Provide Financial solutions for customers while assuring all customers get services promptly and professionally.
• -Complete shops monthly audits, P&L and budget report's
• -Meet quarterly quota for Customer Service Satisfaction index by 100%
• -Implement new ideas to increase work flow to profit more effective, and efficiently
• -Perform loans for new, and existing customers
• -Interviewing, hiring, training.
• -Track record for catching suspicious activity such as fraudulent checks, missing money or merchandise, and Western Union scams.
• -Facilitate weekly store meeting, supervise schedules.
• -Building inside, and outside business relationships.
• -Retention, and cash handling.
• - participate in 3 corporate round table discussions regarding how to improve company.

• Met all customer guidelines including service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.