Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Tiffany Taylor

Loan Officer
Mount Carmel,Tennessee

Summary


Detail-oriented and offering 10+ years and wide-ranging expertise. Knowledgeable and practiced in finance and collections. Skilled in communication, organization and task prioritization.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Advanced Lending Center Coordinator

Eastman Credit Union
Kingsport, Tennessee
03.2018 - Current
  • Working with members on their consumer loan needs and determining their credit worthiness.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Mentored office employees on proper administrative procedures and how to use programs such as Velocity, DNA, Dealertrac; keeping operations consistent and efficient for maximum performance.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.

Member Service Representative

Eastman Credit Union
Kingsport, Tennessee
10.2013 - 03.2018
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.

Customer Service Representative

Kingsport Press Credit Union
Church Hill, TN
02.2009 - 10.2013
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided ongoing guest service.

Customer Service Representative

Covington Credit
Rogersville, TN
12.2007 - 01.2009
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Devised workaround solutions for collection-related issues.

Education

High School Diploma -

Alexander Central High School
Taylorsville, NC
08.2001 - 05.2005

Skills

    Financial Management

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Software

Microsoft

Timeline

Advanced Lending Center Coordinator

Eastman Credit Union
03.2018 - Current

Member Service Representative

Eastman Credit Union
10.2013 - 03.2018

Customer Service Representative

Kingsport Press Credit Union
02.2009 - 10.2013

Customer Service Representative

Covington Credit
12.2007 - 01.2009

High School Diploma -

Alexander Central High School
08.2001 - 05.2005

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Tiffany TaylorLoan Officer