Microsoft
Tiffany Taylor
Loan Officer
Mount Carmel,Tennessee
Summary
Detail-oriented and offering 10+ years and wide-ranging expertise. Knowledgeable and practiced in finance and collections. Skilled in communication, organization and task prioritization.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Advanced Lending Center Coordinator
Eastman Credit Union
Kingsport, Tennessee
03.2018 - Current
- Working with members on their consumer loan needs and determining their credit worthiness.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Mentored office employees on proper administrative procedures and how to use programs such as Velocity, DNA, Dealertrac; keeping operations consistent and efficient for maximum performance.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
Member Service Representative
Eastman Credit Union
Kingsport, Tennessee
10.2013 - 03.2018
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Kingsport Press Credit Union
Church Hill, TN
02.2009 - 10.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided ongoing guest service.
Customer Service Representative
Covington Credit
Rogersville, TN
12.2007 - 01.2009
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Devised workaround solutions for collection-related issues.
Education
High School Diploma -
Alexander Central High School
Taylorsville, NC 08.2001 - 05.2005
Skills
Financial Management
Project support
Accounts reconciliation
Software
Timeline
Advanced Lending Center Coordinator
Eastman Credit Union
03.2018 - Current
Member Service Representative
Eastman Credit Union
10.2013 - 03.2018
Customer Service Representative
Kingsport Press Credit Union
02.2009 - 10.2013
Customer Service Representative
Covington Credit
12.2007 - 01.2009
High School Diploma -
Alexander Central High School
08.2001 - 05.2005