Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Taylor

Summary

Detail-oriented and empathetic Customer Support Specialist with experience in customer service and technical troubleshooting. Proven success in handling complex customer inquiries and resolving issues from start to finish in a fast-paced environment, and contributing to the growth and success of customers and teams. Adept at managing multiple priorities, ensuring customer satisfaction, and providing actionable feedback to teams.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

DTLR
DeSoto
06.2022 - 05.2025
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delegated work to staff, setting priorities and goals.
  • Maintained a safe working environment by enforcing safety regulations.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Assistant Manager

Hibbetts Sports
Dallas
04.2017 - 10.2021
  • Supervised daily operations and ensured optimal store performance.
  • Trained and mentored new team members on sales techniques.
  • Managed inventory levels and organized stockroom efficiently.
  • Implemented visual merchandising standards to attract customers in-store.
  • Managed customer service inquiries and complaints in a timely manner.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Customer Service Lead

Verizon Wireless
03.2011 - 04.2017
  • Led customer service team to enhance support and satisfaction levels.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Reviewed customer feedbacks to identify areas for improvement in products and services.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

High School Diploma -

A. Maceo Smith
Dallas
06-2010

Skills

  • Visual merchandising
  • Inventory management
  • Safety regulations enforcement
  • Client relationship management
  • Sales training
  • Team leadership
  • 55 wpm Typing Speed
  • Google Suite
  • Call Center Environment
  • Payment Processing
  • Microsoft Office
  • Call Documentation
  • B2C Support
  • Ticketing Systems

Timeline

Assistant Store Manager

DTLR
06.2022 - 05.2025

Assistant Manager

Hibbetts Sports
04.2017 - 10.2021

Customer Service Lead

Verizon Wireless
03.2011 - 04.2017

High School Diploma -

A. Maceo Smith

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