Tiffany Taylor
Panama City,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Amedisys Home Health
01.2020 - 03.2023
- Upheld HIPAA regulations and standards for protecting patient information.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Communicated effectively with patients and families to provide information about care and treatment.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Created and distributed agendas and other materials for scheduled meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Patient Access Specialist
North Georgia Healthcare Center
08.2018 - 10.2019
- Contacted insurance companies for patient medical billing operations.
- Collected and validated patient demographics and insurance information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Resolved patient billing issues in line with established guidelines.
Customer Service Representative
United Community Bank
08.2004 - 12.2013
- Delivered prompt service to prioritize customer needs.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Promptly responded to inquiries and requests from prospective customers.
- Collected feedback from customers to help improve service delivery and banking processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Teller
First Citizens Bank
12.1999 - 03.2004
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
High School Diploma -
Bradley High School
Cleveland05.1999
Skills
- Proficient in medical terminology
- HIPPA privacy compliant
- OSHA regulations
- Patient registration/scheduling
- Development/submission of insurance claims
- Electronic Health Records
- Medical law and ethics
- Account billing/collections
Certification
Academy of Allied Health Careers- Chattanooga, TN
- NHA Certified Electronic Health Records Specialist Certificate, October 2020
- NHA Certified Medical Administrative Assistant Certificate, February 2021
Georgia Northwestern Technical College-Rome, GA
- Medical Front Office Assistant Certificate, July 2017
- Microsoft Office Specialist Certificate, July 2017
Timeline
Patient Service Coordinator
Amedisys Home Health
01.2020 - 03.2023
Patient Access Specialist
North Georgia Healthcare Center
08.2018 - 10.2019
Customer Service Representative
United Community Bank
08.2004 - 12.2013
Teller
First Citizens Bank
12.1999 - 03.2004
High School Diploma -
Bradley High School