Tiffany Tepper
Harrisburg,NC
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Reliable and ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant
Love Chiropractic Center
- Kept patients on-track with prescribed treatment plans, monitoring progress, sending reminders, and updating doctor with current information.
- Reduced patient discomfort with chiropractic massage and other treatments.
- Coordinated efficient office schedules based on patient and provider availability.
- Avoided treatment delays by gathering documentation from outside providers and completing informed consent paperwork.
- Maintained current, balanced and efficient schedule of appointments.
- Answered phone calls and emails and responded to patients questions and concerns.
- Collected and recorded patients personal and medical information.
- Set office apart from competition by delivering exceptional service to every patient.
- Kept office clean and presentable by spot cleaning during office hours.
- Assisted chiropractor during treatment by preparing treatment areas and equipment and taking notes during examinations.
- Maintained inventory of x-ray films, bandages, braces and other supplies.
- Abided by HIPAA laws regarding sharing of personal medical information.
- Helped chiropractic patients work through health-related challenges with long-term support.
- Distributed educational information to patients following chiropractor instructions.
- Prepared for patient visits by reviewing available diagnostic test results and previous treatments.
- Took and recorded general diagnostic information about weight, pressure and temperature.
- Maintained, organized and updated patient files.
- Supported patients of all backgrounds with basic and advanced chiropractic needs.
Office Manager
Fastest Labs
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.
- Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.
- Completed advanced clerical tasks, including account reconciliation and document management.
- Built collaborative working relationships within organization to achieve goals.
- Reconciled accounts and managed documents to facilitate office operations.
- Evaluated and reviewed office procedures to improve efficiency.
- Received and directed incoming calls to personnel and voicemail, facilitating office communications.
- Oversaw mail services and pick up and drop offs of crucial supplies and materials.
- Collaborated with administrative staff on billing, accounts payable and other financial tasks.
- Impressed visitors by creating beautiful and welcoming reception area.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Prepared executive reports using operational, output and revenue data.
- Kept paperwork updated with internal standards and legal requirements.
Delivery Associate
Catalina Endeavours
- Protected customer packages from damage with safe handling and proper load balancing.
- Avoided delivery errors by closely following scanning, tracking, and documentation procedures.
- Boosted customer service by helping with delivery, payment, and stock questions.
- Followed scanning, tracking and documentation procedures to avoid errors.
- Inspected vehicle pre- and post-trip to identify maintenance and repair needs.
- Adhered to delivery instructions to properly collect and deliver products.
- Drove safely in adherence with state and federal laws.
- Loaded packages safely to minimize damage or reduce injury.
- Used handheld device to scan orders, obtain route information and navigate.
- Interacted with members of public politely and professionally.
- Delivered highest level of service to satisfy and retain customers.
- Alerted management to serious issues with customer deliveries, vehicle maintenance concerns and paperwork problems.
- Recorded information on items received and delivered and recipients' responses to messages.
- Maintained accurate records containing customer signatures and delivery payments.
Front Desk Representative/Bartender/Trainer
Dave And Busters
02.2012 - 03.2018
- Supported strict property security, monitoring visitors and restricting access.
- Answered phones, recorded messages and transferred calls to designated staff.
- Recommended establishments, set up reservations and coordinated transportation for guests.
- Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities.
- Offered coupons and discounts to guests to promote services of establishment.
- Received letters and packages, distributing to guests and specific departments.
- Worked with large groups to execute special events to schedule.
- Used table management system to serve customers and coordinate guest movements.
- Communicated with management and service staff to address customer needs.
- Provided superior customer service by promptly greeting and welcoming guests.
- Supported server efficiency, introducing guests to server and taking drink orders.
- Maintained seating charts to optimize station rotations.
- Cleaned tables and arranged settings to comply with sanitation requirements.
- Cleaned and organized menus to increase sanitation and availability.
- Collaborated with FOH and BOH teams to support efficient operations, quality foodservice and guest satisfaction.
- Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs.
- Memorized and promoted menu items, specials and drink options to maximize revenue.
- Followed company procedures for guest-seating, including proper use of station charts and workflow.
- Reset tables quickly to achieve optimum turnaround times.
- Monitored dining area to track seating availability, service and occupancy.
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Offered flexible working hours to cover busy shifts during periods of high demand.
- Set up and maintained appropriate stock levels for bar.
- Checked identification before serving alcohol to comply with state and federal laws.
- Balanced efficiency with exceptional service to manage guests in high-volume environment.
- Promoted warm, fun atmosphere for guests and team members.
- Used beer, wine and cocktail knowledge to make recommendations.
- Used proper pour methods to reduce waste and spills.
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
- Exceeded customer service expectations to earn positive feedback.
- Recommended current products and limited promotions to upsell beverage orders.
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
- Operated POS systems and managed bar tabs to track revenue.
- Called for taxis or ride-sharing for customers unable to drive.
- Arranged bottles and glassware into attractive displays.
- Explained details for new menu items and daily specials.
- Trained new servers in company policies, guest service standards and best practices.
- Followed safety, sanitization and food handling guidelines.
- Informed customers of ingredients and allergens to support sensible menu choices.
- Entered orders into computer system to coordinate with kitchen staff.
- Reconciled cash tills from dining sales as part of closing duties.
- Processed credit card transactions, gift cards and cash payments.
- Restocked service stations to maximize availability.
- Minimized complaints by keeping drinks full and delivering correct orders.
- Customized training to position and skill level of trainees.
- Cultivated supportive relationships with employees and answered questions about training.
- Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes.
- Helped managers enforce procedures and protocols with effective training strategies.
- Led small group and individual training sessions based on organization's learning needs.
- Integrated advanced technology into training sessions and educated employees on mobile applications.
- Developed leadership potential at all ranks with targeted programs.
Before and After-School Care Assistant
Carolina International School
06.2012 - 06.2013
- Encouraged fresh air and exercise with regular outside time.
- Kept program spaces neat and equipment well-maintained for use.
- Coordinated consistent daily program schedule for students.
- Promoted program to community through special events focused on engaging families.
- Protected students by adhering to safety and security protocols.
- Built positive relationships with students and parents.
- Taught students good safety behaviors and administered first aid for basic injuries.
- Maintained harmony between students by monitoring behaviors and initiating positive conflict resolution techniques.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Created age-appropriate reinforcement curricula for students and assisted with assigned homework.
- Strengthened physical skills using crafts like painting and drawing.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Entertained children with diverse daily activities and special events.
- Created lesson plans appropriate for each age group.
- Improved behavior of children under care by modeling responses to situations and reinforcing good choices.
- Minimized sprea
Warehouse Associate
Carpenter Ford Restoration
05.2012 - 07.2012
- Inspected quality, quantity and availability of goods against records.
- Processed new stock by inputting information into system and adding labels.
- Prepared orders quickly, pulling and packing products for quick shipment.
- Lifted weights of up to 50lbs while minimizing risk of personal injury.
- Received and printed orders using warehouse operating system.
- Verified incoming shipments against documentation and quality standards.
Education
Property And Casualty Insurance Licenses - Insurance
Kaplan Career Institute
Concord, NC04.2022
High School Diploma -
Hickory Ridge High School
Harrisburg, NC06.2012
Skills
- Strong customer focus
- Strong time-management skills
- Computer literacy and research skills
- Advanced understanding of word processing, spreadsheets, and email
- Innovative problem-solver and team player
- Insurance Verification
- Patient Flow Management
- Credit and Collections
- Telephone Reservations
- Data Entry
- Expense Reporting
- Policy and Procedure Modification
Timeline
Before and After-School Care Assistant
Carolina International School
06.2012 - 06.2013
Warehouse Associate
Carpenter Ford Restoration
05.2012 - 07.2012
Front Desk Representative/Bartender/Trainer
Dave And Busters
02.2012 - 03.2018
Chiropractic Assistant
Love Chiropractic Center
Office Manager
Fastest Labs
Delivery Associate
Catalina Endeavours
Property And Casualty Insurance Licenses - Insurance
Kaplan Career Institute
High School Diploma -
Hickory Ridge High School
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