Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tiffany Terlecki

Tacoma,WA

Summary

An ambitious and initiative-taking team member who loves to learn. Energetic professional that will work equally well independently or amongst others. Innovative, enthusiastic and uncompromising work ethic. 6 Years of honorable military service and building relationships with clients and colleagues of all organizational levels. Eager to explore other departments within the company and always willing lend a helping hand. Authorized to work in the US for any employer

Overview

12
12
years of professional experience

Work History

Technical Support Representative

Affinitiv
12.2023 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.

Medical Receptionist/Office Manager

One To One Physical Therapy
07.2022 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handling incoming and outgoing mail
  • Processing payments and maintaining financial records
  • Assisting with medical billing
  • Maintaining clean and organized clinic
  • Assisting with other administrative tasks as needed
  • Responding to patient inquiries in timely manner
  • Assisting with medical records management and filing
  • Providing training to other front end employees

Amazon Fulfillment Associate

Amazon Fulfillment, Amazon.com
10.2021 - 11.2021
  • Receive and put away inventory
  • Get customer orders ready and pack them up
  • Use scanners to read bar codes on products
  • View prompts on screens and follow direction for some tasks
  • Troubleshoot problems
  • Ensure product meets quality requirements
  • Created and enforced detailed organization processes to increase quality and service standards.

CUSTOMER EXPERIENCE SUPERVISOR

GOVX. INC
07.2019 - 08.2021
  • All tasks related to (but not limited to) orders & order issues
  • Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development
  • Conducted regular evaluations of staff performance, identifying areas for improvement and implementing targeted training initiatives as needed.
  • Implemented new training programs for staff, resulting in better performance and increased customer satisfaction.
  • Assist in process updates and distributing information to team
  • Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
  • Coordinated cross-functional teams to address complex client issues promptly, ensuring comprehensive solutions were provided every time.

INTERIOR COMMUNICATIONS ELECTRICIAN

U.S. NAVY
05.2012 - 05.2018
  • Supervised and managed a workforce of 20 personnel
  • Troubleshooting and maintaining vital systems for ship's missions
  • Managed ship's entire interior communication systems
  • Planned and coordinated weekly and monthly equipment maintenance and logs
  • Supervised and coordinated and participated in monthly safety drills to ensure personnel safety.
  • Drove operational excellence by consistently meeting or exceeding established deadlines for repairs, installations, and maintenance tasks.
  • Played a crucial role in the successful completion of numerous missions by consistently delivering exceptional electrical expertise and reliable communication support.
  • Maintained alarm, intercom and indicator systems for USS Milius DDG 69.

Education

AAS - Healthcare Administration

Tacoma Community College
Tacoma, WA

Certification -

U.S. NAVY INTERIOR COMMUNICATIONS SPECIALIST SCHOOL

Skills

  • Call center experience
  • CRM software knowledge
  • Training programs
  • Proficient in Microsoft Office
  • Teamwork and Collaboration
  • Multitasking and Prioritizing
  • Problem-Solving
  • Time Management
  • Multitasking Abilities
  • Excellent Communication
  • Adaptability and Flexibility

Additional Information

References:


Professional:

Jordan Ivie - Former Supervisor

jordanivie530@gmail.com

619- 452- 9286


Sarah Arsenault- Former Colleague

sdressergm@gmail.com

858-539-6090


Personal:

Liseli Barringham

ashersaidno1@gmail.com

253-359-8718




Timeline

Technical Support Representative

Affinitiv
12.2023 - Current

Medical Receptionist/Office Manager

One To One Physical Therapy
07.2022 - 12.2023

Amazon Fulfillment Associate

Amazon Fulfillment, Amazon.com
10.2021 - 11.2021

CUSTOMER EXPERIENCE SUPERVISOR

GOVX. INC
07.2019 - 08.2021

INTERIOR COMMUNICATIONS ELECTRICIAN

U.S. NAVY
05.2012 - 05.2018

AAS - Healthcare Administration

Tacoma Community College

Certification -

U.S. NAVY INTERIOR COMMUNICATIONS SPECIALIST SCHOOL

Similar Profiles

CREATE PROFILE
Tiffany Terlecki