Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Terrell

Columbia,MD

Summary

Experienced Retail Manager, adept at driving financial performance and sales. Effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and willing to travel. 

Overview

11
11
years of professional experience

Work History

Human Resources Assistant

Amazon Air
Hanover, MD
12.2021 - Current
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Coordinated with vendors for site badge access.
  • Complied incident reports for onsite and offsite investigations.
  • Daily use Excel to consolidate data and generate daily and weekly metrics.
  • Maintained roster accuracy.
  • Held successful site engagement events
  • Partnered with Areas Managers to ensure operational success.

Assistant Store Manager

Amazon Fresh
Fairfax, VA
08.2020 - 12.2021
  • Participated in new store launches in multiple states.
  • Trained Amazon Fresh Associates in preparation for new store setup, planograms and JWO store concepts.
  • Managed store operations, such as POS and store replenishment.
  • Maintained operational excellence by partnering with key vendors such as Frito Lay, Pepsi, and Coca-Cola.
  • Cross trained Center Store Associates in outbound operations.
  • Assisted with on-boarding process of new hires.
  • Managed performance and provided feedback through engagement for hourly associates.
  • Executed operational deadlines and delivered results.
  • Ensured compliance and food safety guidelines were meet.


Assistant Store Manager

Walmart Supercenter
Naperville, IL
04.2018 - 08.2020
  • Maintained high levels of organization in the store by directing customers and replenishing merchandise.
  • Drove sales in assigned area by ensuring competitive pricing, proper signing, and following OBW guidelines.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees.
  • Completed profit and loss performance reports.
  • Managed performance and development opportunities for Department Managers and hourly associates.
  • Engaged in company's Open Door Policy by listening to concerns and researching issues.
  • Ensured compliance standards were meet by reviewing and adhering with safety and operational guidelines.
  • Participated in several diversity events.

Co-Manager

Walmart Supercenter
Bellevue, NE
01.2017 - 04.2018
  • Managed finances by interpreting, analyzing, and explaining financial data and information. Complied with company financial policy and procedures.
  • Lead inventory flow process, which included verifying on hand accuracy, staffing and managerial routines. Collaborated with 3rd parties, vendors, Home Office replenishment, buyers and  suppliers for in stock and replenishment processes.
  • Executed standard company procedures and strategic initiatives that enhance total customer experience. Proactively developed and implemented plans to reduce any negative impact or external factors on customer traffic and sales volume.
  • Executive leadership by holding management and associates accountable for task completion. Used time management skills when delegating based upon business needs and priority. Encourage team to strive for excellence.
  • Managed compliance by ensuring team members acted in accordance with company policy and procedures. Initiated corrective action when compliance issues became known.
  • Engaged in hiring and selection processes, was also responsible for development and performance evaluations of management and associates.

Assistant Store Manager

Walmart Supercenter
Naperville, IL
10.2015 - 08.2017
  • Drove sales in assigned area by ensuring competitive pricing, proper signing and adequate in stock levels.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees.
  • Completed profit and loss performance reports.
  • Managed performance and development opportunities for hourly associates.
  • Engaged in company's Open Door Policy by listening to concerns and researching issues.
  • Ensured compliance standards were meet by reviewing and adhering with safety and operational guidelines.
  • Participated in several diversity events, community outreach and the food bank, in efforts to strengthen ties in the community.

General Manager

TitleMax
Milford, Ohio
11.2014 - 01.2015
  • Developed metrics and measured success in order to further penetrate the marketplace.
  • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
  • Drove the short-term and advanced promotional planning processes.
  • Managed total accounts at 4 locations prior to opening store in Milford. Total accounts per store ranged from $300, 000 to 1 million dollars.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Responsible for training and developing office staff.

Assistant Store Manager

Walmart Supercenter
Cincinnati, OH
10.2011 - 11.2014
  • Drove sales in assigned area by ensuring competitive pricing, proper signing and adequate in stock levels.
  • Increased profits through effective sales training and troubleshooting profit and loss areas.
  • Scheduled and led weekly store meetings for all employees.
  • Completed profit and loss performance reports.
  • Managed performance and development opportunities for hourly associates.
  • Engaged in company's Open Door Policy by listening to concerns and researching issues.
  • Ensured compliance standards were meet by reviewing and adhering with safety and operational guidelines.
  • Participated in several diversity events, community outreach and local food banks, in effort to strengthen ties in the community. 

Education

Criminal Justice/Business

Chicago State University
Chicago

Skills

  • Executive Leadership
  • Customer Relations 
  • Strategic Thinker
  • Motivated team player
  • Adaptable to changing environment
  • MS Office proficient

Timeline

Human Resources Assistant

Amazon Air
12.2021 - Current

Assistant Store Manager

Amazon Fresh
08.2020 - 12.2021

Assistant Store Manager

Walmart Supercenter
04.2018 - 08.2020

Co-Manager

Walmart Supercenter
01.2017 - 04.2018

Assistant Store Manager

Walmart Supercenter
10.2015 - 08.2017

General Manager

TitleMax
11.2014 - 01.2015

Assistant Store Manager

Walmart Supercenter
10.2011 - 11.2014

Criminal Justice/Business

Chicago State University

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Tiffany Terrell