Summary

Overview

Work History

Education

Skills

Affiliations

Languages

Timeline

Tiffany T. Johnston

Operation/Administration

San Diego,US

Summary

Self-directed and resourceful business administration, operations professional with 5+ years of experience successfully organizing, managing and delivering cross-functional projects. Highly dependable, a reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams ensuring operational and positive collaboration with all parties involved.

Overview

years of professional experience

Work History

Business Specialist

BlockCerts Blockchain International

05.2019 - Current

In charge of capital raise and investor relations for blockchain start-up company, raised $5 million capital with institution and private investors
Clearly communicate information and directives issued by Founder/CEO to other executives and managers, ensuring strategic projects are completed on time with high quality standards
Managed and support Channel Partners program in the US and Europe
Sold and managed enterprise use case projects in California & Canada resulted in $2 million sales
Managed business operations. Cultivated strong relationships with vendors and partners supporting administrative operations.
Liaison between technical team and business operations team. Incorporate user feedback and improvements to software product. Managed onboarding new users to digital wallet and blockchain business tools.
Implemented project management techniques for improved collaboration and increased team productivity.

Business Development Consultant

Thryv Software

01.2017 - 05.2019

Identified new opportunities and generated $200k in new business through cold calling, networking, trade show and referrals
Collaborated with team members for marketing campaigns and coordinated trade show events. Delivered sales presentations to owners of small and medium size businesses
Established 220 new business relationships by upselling Platinum Services
Over 100% of quota 2017, 2018, 2019.
Collaborated with cross-functional teams to develop and implement market research strategies

Commercial Real Estate Assistant

Marcus & Millichap

03.2014 - 12.2016

Worked closely with Brokers, investors to find appropriate Mobile home parks, RV parks and multi-unit apartment complexes, closing approximately $15 million in new business
Analyzed data and calculated ROI based on market trends, rent roles and expense reports. Used variety of resources to assist Broker, sellers in identifying appropriate market value
Mediated transactions between inspectors and contractors to ensure that commercial properties met local city standards
Developed, analyzed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Worked with Broker, negotiated contracts on behalf of clients. Implemented direct marketing strategies to win new prospects.

Residential & Commercial Real Estate Agent

Keller Williams

01.2011 - 03.2014

Worked with investors and retail buyers on all aspects of commercial and residential real estate transactions generating $8 million in closed business
Acted as broker to sellers and buyers in multifamily properties in California and Arizona. Provided homebuyers with consultations and prequalified them for home loans
Helped first time homebuyers obtain down payment assistance and other state and federal grants
Worked as liaison between homebuyers, sellers, realtors, mortgage and grant agencies to ensure that all parties perform accordingly, ensured completion within escrow period.

International Business Consultant

Sole Proprietorship

02.2010 - 02.2011

Spent 1 year in Vietnam, consulting with US companies setting up software development businesses based in Vietnam
Worked as a business liaison to secure development contracts between Vietnamese Tech Founders and US Companies in Silicon Valley.
Used strong analytical and problem-solving skills to develop effective solutions for challenging international business problems
Worked effectively in fast-paced environments

Operations Manager

Nguyen & Associates Inc

04.2007 - 12.2010

Managed residential and commercial construction projects. Operated and marketed real estate investment portfolios worth $5 million
Developed systems and procedures to improve operational quality and team efficiency. Led hiring, onboarding and training of new hires to fulfill business requirements
Primary liaison between lenders, investors and buyers. Conducted seminars and multiple training sessions, provided guidance on Fix-and-Flip real estate investments and grant funding; 200+ investors and home buyers trained
Established positive and effective communication among staff and organization leadership resulting in increased productivity and harmony in team

Business Consultant

East Agile Company

02.2006 - 02.2007

Supported launch of International software development company in Vietnam
Conducted market research and in-country analysis for all corporate operations
Acted as liaison between US Tech companies and local Vietnamese government agencies for hiring and establishing corporate status. Screened, selected and hired native leadership in key management positions.
Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.

Assistant General Manager

Regus Incorporated

04.2003 - 08.2006

Managed staff of 6 administrators to service 30+ corporate executives leasing centers
Responsible for marketing, business development and client services; resulted in 95% client retention rate
Performed general accounting for business services provided by the center.
Developed and implemented policies and procedures to improve customer service, employee satisfaction and productivity.

National Account Manager

Siemens Corporation

03.2000 - 01.2003

Top 5 Account Manager of the Year for Client Retention. Met and exceeded annual $1M sales quota 2000, 2001, 2003
In charge of business development and client services of 200+ employee companies
Played key role as liaison between project managers, engineers and clients for Enterprise system installation projects. Siemens certified for VOIP systems for small and medium businesses
Worked with sales support staff in administrative tasks and sales team resulted in additional $200k upsell services

Air Force Intelligence

US Air Force Europe

01.1997 - 10.2000

Developed strong organizational and communication skills through Air Force protocols in a fast-paced, tight-deadline environment
Resolved problems, improved operations and delivered mission-critical rescue, resulted in saving entire flight crew in a highly confidential mission
Used critical thinking breakdown problems, evaluate solutions and make decisions. Demonstrated a high level of initiative and creativity to perform difficult tasks