Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Tharp

Powell,TX

Summary

professional with a track record of enhancing customer satisfaction at Huffman Transport through exceptional problem resolution and customer relations skills. Excelled in administrative support at AmeriProvencan Air Heating and Construction, leveraging Microsoft Office Suite proficiency to streamline operations. Demonstrates a keen ability to manage high-stress situations, ensuring confidentiality and efficiency.

Overview

18
18
years of professional experience

Work History

Bather

Cornerstone Animal Clinic
05.2024 - Current
  • Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
  • Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
  • Improved customer satisfaction by providing efficient and thorough bathing services for pets.
  • Supported team members by effectively managing time and prioritizing tasks during busy periods.

Customer Service Representative

Huffman Transport
01.2020 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed customer complaints with empathy, resulting in heightened loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Secretary

American Air Heating and Construction
01.2007 - 03.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Stenographer

Dallas Institute of Court Reporting
Dallas, TX

Diploma -

Blooming Grove Independent School District
Blooming Grove, TX
05.2007

Skills

    Typing(108WPM)

  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint

Timeline

Bather

Cornerstone Animal Clinic
05.2024 - Current

Customer Service Representative

Huffman Transport
01.2020 - 04.2024

Secretary

American Air Heating and Construction
01.2007 - 03.2020

Stenographer

Dallas Institute of Court Reporting

Diploma -

Blooming Grove Independent School District

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Tiffany Tharp