I’m a creative, people-focused professional who loves helping businesses run smoother and look better. I have a mix of experience in customer success, program leadership, social media, and web design, and I’m really at my best when I’m supporting others and keeping things organized behind the scenes. I’m quick to learn, easy to work with, and I care a lot about creating a good experience for the people I’m helping. I’m looking for flexible side work where I can use my skills—whether that’s managing projects, creating content, supporting clients, or helping a business grow—and bring a positive, reliable energy to whoever I’m working with.
Hi, I’m
Tiffany Tharp
Hollywood,AL
Summary
Overview
16
years of professional experience
Work History
Swiss Monkey
Head of Customer Success
03.2023 - Current
Job overview
- Lead end-to-end onboarding, training, and ongoing support for 90+ dental practices nationwide, ensuring seamless integrations, clear expectations, and long-term retention.
- Serve as the primary success partner for dental offices and remote professionals, managing communication, schedules, performance tracking, and relationship health.
- Build structured workflows, SOPs, and intake processes to streamline concierge hiring, tech setup, and client communication (RingCentral, Splashtop, Weave, GoToMyPC, etc.).
- Oversee professional assignments—matching dental offices with the right remote team members, facilitating interviews, gathering preferences, and ensuring smooth transitions.
- Coordinate cross-functionally with Growth, Billing, Tech, and Executive teams to ensure clients receive timely support, accurate expectations, and customized solutions.
- Remove friction points by troubleshooting phone systems, remote-access platforms, and operational issues to keep offices productive and supported.
- Develop retention strategies, conduct performance check-ins, and support conflict resolution when challenges arise between offices and remote professionals.
- Create detailed documentation, templates, and communication materials to better align internal teams and improve the customer experience.
- Track productivity, attendance, and success metrics for professionals to protect client outcomes and maintain Swiss Monkey’s service standards.
- Champion the “Swiss Monkey experience” by delivering exceptional service, building trust, and strengthening long-term client relationships.
Self Employed Services
Freelance Social Media & Web Design Specialist
03.2023 - Current
Job overview
- Manage social media strategy, content creation, and engagement for small businesses across multiple industries.
- Design, build, and maintain websites using Squarespace and Shopify, optimizing layouts, branding, and user experience.
- Create branded graphics, marketing materials, and promotional content tailored to each client’s goals.
- Develop posting calendars, run basic ad campaigns, and analyze performance metrics to increase reach and conversions.
- Collaborate with business owners to establish brand identity, messaging, and digital presence.
- Provide ongoing support, updates, and training for clients to maintain their platforms.
Rising Strong Podcast
Podcaster
01.2023 - Current
Job overview
- Develop podcast concepts, episode outlines, and content strategy focused on personal growth.
- Host engaging conversations, interviews, and solo episodes that speak to your target audience.
- Manage all production elements, including recording, editing, publishing, and quality control.
- Create promotional content and manage social media to grow listener engagement and reach.
- Coordinate guest outreach, scheduling, and prep materials to ensure smooth, meaningful interviews.
- Analyze listener data, feedback, and performance metrics to improve content and audience growth.
Miller-Motte Technical College
Dental Assistant Program Director
06.2018 - 03.2023
Job overview
- Oversaw the full operation and accreditation compliance of the Dental Assisting program, ensuring alignment with institutional standards and state regulatory requirements.
- Designed, updated, and implemented curriculum, syllabi, and learning objectives to meet industry expectations and prepare students for real-world dental assisting careers.
- Recruited, trained, and supervised faculty and adjunct instructors; provided coaching, performance feedback, and ongoing professional development.
- Delivered engaging classroom and hands-on lab instruction, emphasizing clinical skills, infection control, radiography, chairside assisting, and professional readiness.
- Managed student progress, retention strategies, academic advising, and career preparation to support successful program completion and job placement.
- Coordinated externship placements by partnering with local dental offices, ensuring students met competency requirements and had strong clinical experiences.
- Maintained program documentation, audits, and reporting to support accreditation reviews and compliance with institutional quality assurance measures.
- Collaborated with academic leadership on budgeting, scheduling, program growth, and resource planning to enhance student outcomes.
- Fostered a positive, supportive learning environment that helped students feel confident, motivated, and career-ready.
Standifer Orthodontics
Dental Assistant
01.2018 - 06.2018
Job overview
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
- Accurately recorded treatment information in patient’s record
- Seated and banded patients
BCBSTN
Customer Service Rep
10.2013 - 12.2015
Job overview
- Answering Telephones
- Checking Claims for Providers
- Phone Etiquette with Several Providers
Reece Mark, D.D.S.
Dental Assistant
01.2010 - 02.2013
Job overview
- Responsible for assisting the Dentist in every day procedures
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
- Accurately recorded treatment information in patient’s record
Education
Miller-Motte Technical CollegeChattanooga
Diploma from Dental Assisting
03.2018
University Overview
Graduation: March 18, 2018
Western Governors UniversitySalt Lake City, UT
Associate of Applied Science from Business Administration
02-2023
University Overview
Skills
- Ability to fabricate temporary crowns
- Experienced in temporary cementation of provisional crowns
- Instrument transfer
- Knowledgeable in appointment scheduling
- Knowledgeable in chairside assisting duties including instructing patients on proper oral hygiene and sterilizing dental instruments
- Knowledgeable in oral isolation and moisture control
- Seating Patients
- Skilled in taking preliminary impressions with alginate or elastomeric materials
- Skilled in treatment room set up and break down
- Strong interpersonal skills and understanding of office and phone etiquette
- Working knowledge of sterilization and infection control procedures
- Written and electronic charting
- First Aid
- Pit and Fissure Sealant application
- Member of the American Dental Assistant Association
Accomplishments
Accomplishments
- Most Positive Employee (3x) – Recognized multiple times at Miller-Motte College for outstanding attitude, teamwork, and positive impact on students and staff.
- Excellence in Education Award – Honored for exceptional commitment to student success, program quality, and educational leadership.
- Teacher of the Month – Celebrated for engaging instruction, strong classroom management, and dedication to creating a supportive learning environment.
Timeline
Head of Customer Success
Swiss Monkey
03.2023 - Current
Freelance Social Media & Web Design Specialist
Self Employed Services
03.2023 - Current
Podcaster
Rising Strong Podcast
01.2023 - Current
Dental Assistant Program Director
Miller-Motte Technical College
06.2018 - 03.2023
Dental Assistant
Standifer Orthodontics
01.2018 - 06.2018
Customer Service Rep
BCBSTN
10.2013 - 12.2015
Dental Assistant
Reece Mark, D.D.S.
01.2010 - 02.2013
Miller-Motte Technical College
Diploma from Dental Assisting
Western Governors University
Associate of Applied Science from Business Administration