Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Thomas

St. Marys,GA

Summary

Results driven Assistant Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Marshalls
Kingsland, GA
09.2022 - Current
  • Recognized for exceeding expectations and delivering results during a stretch assignment as the point of contact in the absence of a SM.
  • Cross trained between Operations ASM and Merchandising ASM.
  • Performed all aspects of opening a new store.
  • Executed the mass hiring, onboarding, orientations, scheduling and training of 135 associates and leaders within a 3-week time period.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Consistency in the MOD role and front end execution using the 4-wall approach.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Tracked sales trends and recommended adjustments to maximize departmental profitability.
  • Executed multiple projects simultaneously, coordinating, and prioritizing tasks.

Store Manager Ladder

Dollar General
Kingsland, GA
06.2016 - 09.2023
  • Multi-Unit leadership, assigned to oversee all operations of 4 stores in addition to managing my own store.
  • Acted as District Manager during all DM vacations and turnover for 6 years.
  • Store Training Manager for 6 years. All managers I trained are currently successful store managers.
  • Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
  • #1 on Performance Matrix (OSAT, Sales, Recovery, Inventory and Out of Stocks)
  • Lead store inventories and No Store Left Behind projects.
  • SMART Team for 2 years, traveled to assist in new store set ups and support stores with impacted backrooms and cluttered sales floors.
  • Optimized inventory in own store for 3 consecutive years with less than 2% shrink.
  • Developed and implemented action plans to address underperforming store locations.
  • Evaluated operational effectiveness of each store location by performing Quality Store Visits on a monthly basis.
  • Conducted regular audits of stores to ensure compliance with company regulations for Fresh Product Rotation, Environmental Hazardous Waste, etc.
  • Monitored sales performance, identified areas for improvement, and recommended strategies to increase profitability.
  • Resolved customer issues promptly while maintaining excellent service standards.

Store Manager

Subway
Kings Bay Naval Base, GA
12.2015 - 06.2016
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Performed administrative tasks such as payroll processing and accounts receivable management.
  • Optimized profits by controlling food, beverage and labor costs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.

Education

GED -

Coastal Pines Technical College
Brunswick
05-2015

Skills

  • Leadership and Mentor
  • Teamwork and collaboration
  • Analytical thinking and Decision making
  • Critical thinking and Problem solving
  • Empathetic listening and Interpersonal
  • Adaptability and Creativity
  • Acting with integrity
  • Multi-tasking and Delegating

Timeline

Assistant Store Manager

Marshalls
09.2022 - Current

Store Manager Ladder

Dollar General
06.2016 - 09.2023

Store Manager

Subway
12.2015 - 06.2016

GED -

Coastal Pines Technical College

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Tiffany Thomas