Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Thomas

Covington,GA

Summary

Seasoned Operations Manager with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

20
20
years of professional experience

Work History

Operations Manager

Georgia Realty Associates
02.2019 - Current
  • Managed marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed finances and daily operations to achieve timely and accurate delivery of agent payments.
  • Developed and maintained strong relationships with attorneys and finance lenders, resulting in improved service quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented new transaction management system to optimize productivity.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist agents and maintain excellent customer service.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Client Care Coordinator

Crosspointe Property Solutions
07.2014 - 09.2023
  • Provided excellent customer care by responding to requests, assisting with documentation collection, and scheduling inspections.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Implemented tailored communication strategies for each client, ensuring clear understanding of services and expectations.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Streamlined appointment scheduling for improved efficiency and increased client retention.
  • Provided excellent customer service by following up with clients and responding to incoming calls.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Created and maintained detailed database to develop promotional sales.
  • Served as a trusted point of contact for all parties in a sales transactions.

Stay at Home Mom

Self-employeed
04.2012 - 07.2014
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.

Store Manager

Blockbuster Video
08.2004 - 04.2012
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired and trained new team members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reported issues to higher management with great detail.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

Associate of Arts - Theater

Georgia Perimeter College
Decatur, GA
12.2005

Skills

  • Contract Coordination
  • Client Relations
  • Customer Relationship Management (CRM)
  • Managing Operations and Efficiency

Timeline

Operations Manager

Georgia Realty Associates
02.2019 - Current

Client Care Coordinator

Crosspointe Property Solutions
07.2014 - 09.2023

Stay at Home Mom

Self-employeed
04.2012 - 07.2014

Store Manager

Blockbuster Video
08.2004 - 04.2012

Associate of Arts - Theater

Georgia Perimeter College

Similar Profiles

CREATE PROFILE
Tiffany Thomas