Tiffany Thomas
Sarasota,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Volunteer Manager (FT Volunteer Position)
Cache Humane Society
Logan, UT
05.2008 - 05.2011
- Increased community awareness of the organization through strategic marketing initiatives and well-planned events.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Worked closely alongside other staff members during major fundraising events which resulted in increased participation from both volunteers and donors alike while also raising overall revenue generated.
- Managed a team of volunteers, ensuring efficient scheduling and effective communication throughout the organization.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Maintained accurate records of volunteer hours, accomplishments, and areas for improvement to ensure thorough reporting.
- Evaluated program effectiveness using regular feedback from volunteers, making necessary adjustments as needed.
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
Camp Director of Marketing & Sales
Camp Ton-A-Wandah
Flat Rock, NC
03.2005 - 09.2007
- Oversaw team of counselors and support team members.
- Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff.
- Hired and managed camp staff members.
- Supervised, guided and assisted students during activities to provide developmental stimulation.
- Communicated with parents, staff and teachers regarding children or program issues.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
- Implemented safety protocols that significantly reduced the number of accidents or incidents at the camp.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
- Trained and mentored new camp counselors in operations practices and camper-focused activities.
- Handled administrative and business management needs for busy residential girls summer camp with as many as 250 children in attendance each summer season.
- Developed strong relationships with parents and guardians by maintaining open lines of communication and addressing concerns promptly, fostering trust in the camp environment.
ABA Therapist
Private Family Client
Flat Rock, NC
02.2005 - 09.2005
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
- Collaborated with multidisciplinary teams of professionals to develop cohesive care plans for individuals with ASD and other developmental disabilities.
Sales Assistant
Wrinkled Egg & Chicken Little
Flat Rock, NC
08.2004 - 09.2005
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Special Needs Teaching Assistant
Asheville City Schools Preschool
Asheville, NC
08.2004 - 03.2005
- Assisted in adapting general education curriculum materials for use with special needs learners while maintaining alignment with state standards.
- Facilitated social skills training for students with autism spectrum disorder, enabling improved peer relationships and overall wellbeing.
- Supported teachers by preparing materials, organizing resources, and assisting with assessments for individualized instruction plans.
- Participated in professional development opportunities related to special education best practices and emerging trends in the field.
- Contributed to a safe learning environment by monitoring student behavior closely and intervening promptly when necessary.
- Fostered a sense of community within the classroom by encouraging collaboration, teamwork, and respect among students.
- Utilized adaptive communication tools such as sign language, picture exchange systems, and voice output devices to facilitate interactions between students and educators.
Retail Assistant Manager
Collections Of Stein Mart
Hendersonville, NC
05.2003 - 08.2004
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
Retail Assistant Manager
Jones New York
Naples, FL
05.2002 - 05.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Medical Office Assistant
Hendersonville Pediatrics
Hendersonville, NC
01.2000 - 05.2002
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Education
No Degree - Business Administration And Management
Webber International University
Babson Park, FLSkills
- Department management
- Mentoring
- Volunteer retention
- Interpersonal communication skills
Timeline
Volunteer Manager (FT Volunteer Position)
Cache Humane Society
05.2008 - 05.2011
Camp Director of Marketing & Sales
Camp Ton-A-Wandah
03.2005 - 09.2007
ABA Therapist
Private Family Client
02.2005 - 09.2005
Sales Assistant
Wrinkled Egg & Chicken Little
08.2004 - 09.2005
Special Needs Teaching Assistant
Asheville City Schools Preschool
08.2004 - 03.2005
Retail Assistant Manager
Collections Of Stein Mart
05.2003 - 08.2004
Retail Assistant Manager
Jones New York
05.2002 - 05.2003
Medical Office Assistant
Hendersonville Pediatrics
01.2000 - 05.2002
No Degree - Business Administration And Management
Webber International University