Tiffany Thomas
Summary
Adept at enhancing patient experiences and streamlining clinic operations, my tenure at Nova Medical Centers honed my skills in patient care coordination and phlebotomy techniques. Leveraging a friendly attitude and teamwork, I've successfully reduced wait times and improved patient satisfaction, demonstrating a commitment to excellence in healthcare service.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Market Medical Asst
Nova Medical Centers
Grand Prairie, TX
08.2023 - Current
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Packaged and shipped specimens to central lab daily.
- Actively participated in continuing education opportunities related to the drug test administration field, enhancing knowledge and skills for the benefit of clients.
- Participated in quality improvement initiatives aimed at enhancing the overall patient experience in the urgent care setting.
- Reduced wait times for patients by effectively managing caseloads and assigning tasks to support staff.
Hospice Caregiver
OVERTURE
Dallas, TX
10.2022 - Current
- Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
- Participated in bereavement support groups as a volunteer facilitator, helping individuals cope with grief after losing loved ones under hospice care.
- Administered medications as prescribed, ensuring proper pain management and symptom control.
- Oversaw implementation and ongoing assessment of patient care plan.
- Assisted in the organization of funeral arrangements and memorial services per family preferences.
- Promoted a peaceful environment through ambient music, aromatherapy and calming activities tailored to individual preferences.
- Improved quality of life for terminally ill patients by performing routine personal care tasks, such as bathing, grooming, and feeding.
- Educated family members on appropriate caregiving techniques for optimal patient comfort at home.
- Comforted family members, offered attentive listening and high level of emotional support.
Medical Assistant/Ophthalmologist Assistant
Key-Whittman
Arlington, TX
07.2022 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Carried out eye surgery using operating microscopes to perform small incision surgery and laser surgery.
- Led continuing education seminars for fellow ophthalmologists to share knowledge on new techniques and best practices in the field.
- Improved patient outcomes by accurately diagnosing and treating various eye conditions and diseases.
- Expertly conducted surgical procedures, including cataract removal and LASIK surgery, ensuring optimal results.
- Diagnosed and treated corneal, scleral, conjunctival and eyelid maladies.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
Medical Assistant Supervisor
Read the Institute of Texas
Dallas, TX
03.2021 - 06.2022
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Ensured timely completion of surgeries by actively participating in efficient room turnover procedures between cases.
- Coordinated with pathology departments for timely processing and accurate labeling of specimens collected during surgery.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
Medical Assistan/Hospice Aide
A Mother Touch LLC
Ontario,CA
07.2015 - 03.2021
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Promoted a holistic approach to end-of-life care by incorporating various relaxation techniques such as music therapy or aromatherapy into daily routines.
- Positioned patients to provide comfort and promote better body alignment.
- Assisted in the management of end-of-life symptoms through the implementation of non-pharmacological interventions such as massage, guided imagery, or relaxation exercises.
- Streamlined medication administration processes under nurse supervision, ensuring timely and accurate medication delivery.
Medical Assistant
St Mary's Hospital and Medical Center
St Louis, MO
09.2006 - 04.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Promoted a supportive work environment by collaborating closely with administrative staff, nurses, and physicians to ensure smooth operational flow.
- Supported quality improvement initiatives by participating in regular staff meetings to discuss new policies, procedures, or emerging trends in the field of internal medicine.
- Improved patient satisfaction by efficiently managing appointment scheduling and timely followups.
- Contributed to a welcoming clinic environment by providing compassionate care and empathetic listening to patients during their visits.
- Assisted physicians with physical examinations, enabling accurate diagnoses and appropriate treatment plans.
Education
MBA - Healthcare Management
AIU
Houston, TX02-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Computer skills
- Verbal communication
- Decision-making
- Surgical procedures
- Wound closure
- Instrument care
- Safe sharps disposal
- Visual field testing
- Patient education
- Medical record management
- Office administration
- Insurance verification
- Diagnostic imaging
- Appointment scheduling
- Patient care coordination
- Phlebotomy techniques
- HIPAA compliance
- Patient scheduling
- Immunization administration
- Specimen collection
- Medical office procedures
Timeline
Market Medical Asst
Nova Medical Centers
08.2023 - Current
Hospice Caregiver
OVERTURE
10.2022 - Current
Medical Assistant/Ophthalmologist Assistant
Key-Whittman
07.2022 - 08.2023
Medical Assistant Supervisor
Read the Institute of Texas
03.2021 - 06.2022
Medical Assistan/Hospice Aide
A Mother Touch LLC
07.2015 - 03.2021
Medical Assistant
St Mary's Hospital and Medical Center
09.2006 - 04.2015
MBA - Healthcare Management
AIU