Tiffany Thomas
2006 East Marlboro Ave #13,MD
Summary
Dedicated housekeeping professional with extensive experience. Proven ability to enhance guest satisfaction through meticulous attention to detail and effective teamwork. Recognized for implementing quality control measures that improved cleanliness standards and reduced linen waste, ensuring a welcoming environment for all guests.
Overview
8
8
years of professional experience
Work History
Housekeeper
Oxford Hotel and Suites
03.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Housekeeping Supervisor
Homewood Suites
02.2020 - 02.2021
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Housekeeping Room Attendant
Washington Hilton
04.2017 - 01.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
Education
High School Diploma -
Northwestern High School
7000 Aldelphi Rd05-1989
Skills
- Room cleaning
- Safety protocols
- Attention to detail
- Teamwork
- Deep cleaning expertise
Languages
English
Full Professional
Timeline
Housekeeper
Oxford Hotel and Suites
03.2023 - Current
Housekeeping Supervisor
Homewood Suites
02.2020 - 02.2021
Housekeeping Room Attendant
Washington Hilton
04.2017 - 01.2020
High School Diploma -
Northwestern High School
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