Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tiffany Thomas

Atlanta,GA
Tiffany Thomas

Summary

Dynamic and results-oriented professional with a Bachelor's degree in Human Resource Management and a Minor in Accounting. Over 8 years of experience in customer service, administrative support, payroll management, accounting, and operations leadership across diverse industries. Recognized for strong organizational skills, attention to detail, process improvements, and the ability to manage cross-functional teams. Committed to delivering exceptional service and operational excellence.

Overview

10
years of professional experience

Work History

Sutherland Global Services
Kingston, Jamaica

Inbound Customer Service Clerk
01.2017 - 12.2025

Job overview

  • - Responded to high-volume inbound customer inquiries with professionalism and efficiency.
  • - Maintained customer satisfaction rating exceeding 95%.
  • - Resolved customer concerns swiftly to ensure customer loyalty and satisfaction.
  • Exceeded performance metrics consistently, setting example for fellow team members in terms of productivity and quality of work.
  • Provided thorough product knowledge to assist customers in making informed decisions on purchases.

OAC Car Care INC

Operations Manager
11.2023 - 04.2024

Job overview

  • - Oversaw daily operations across multiple locations for a fast-paced automotive detailing company.
  • - Led a team of 20+ employees across HR, finance, and service departments.
  • - Implemented quality control protocols, improving service delivery by 20%.
  • - Coordinated local marketing campaigns, increasing foot traffic by 30%.

OAC Car Care INC
Atlanta, GA

Administrative Assistant
01.2022 - 09.2023

Job overview

  • - Managed payroll processing and employee onboarding/offboarding activities.
  • - Tracked employee performance and maintained HR compliance documentation.
  • - Conducted bookkeeping, reconciliations, and vendor management.
  • - Provided high-level administrative support to the executive team.

University of the West Indies
Kingston, Jamaica

Budget Analyst (Contract Position)
08.2019 - 12.2019

Job overview

  • - Assisted with budget planning and financial reporting across multiple departments.
  • - Analyzed financial data to improve resource allocation and budget efficiency.
  • - Supported various administrative and resource management initiatives.

Enerbiz
Kingston, Jamaica

Accounts Payable Clerk
03.2016 - 11.2016

Job overview

  • - Processed vendor invoices and payments, ensuring accuracy and timeliness.
  • - Supported month-end financial close procedures and reconciliations.
  • - Assisted in maintaining financial records in compliance with company policies.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Improved vendor relationships through diligent communication and prompt issue resolution.

Education

University of The West Indies
Kingston Jamaica

Bachelor of Science from Human Resource Management, Accounting
09.2017

Skills

  • - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • - QuickBooks ADP Payroll Systems SAP (basic)
  • - CRM Systems (Salesforce, Zendesk)
  • - Financial Reporting Tools

Timeline

Operations Manager

OAC Car Care INC
11.2023 - 04.2024

Administrative Assistant

OAC Car Care INC
01.2022 - 09.2023

Budget Analyst (Contract Position)

University of the West Indies
08.2019 - 12.2019

Inbound Customer Service Clerk

Sutherland Global Services
01.2017 - 12.2025

Accounts Payable Clerk

Enerbiz
03.2016 - 11.2016

University of The West Indies

Bachelor of Science from Human Resource Management, Accounting

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Tiffany Thomas