Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Thomas

Patterson,LA

Summary

Experienced in handling customer inquiries and providing effective solutions. Utilize strong communication and problem-solving skills to enhance customer satisfaction. Demonstrate ability to maintain positive client relationships and adapt to dynamic service environments, resulting in a track record of success in delivering exceptional customer service.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

AgentC Solutions
10.2024 - Current
  • Resolve complex customer inquiries efficiently, ensuring timely follow-up and issue resolution.
  • Collaborate with cross-functional teams to streamline processes and improve service delivery standards.
  • Implement new CRM tools, increasing team productivity and improving data accuracy for customer interactions.
  • Handle escalated calls calmly, finding resolutions that satisfied both the company and the customer.
  • Manage 300 incoming calls per day from customers
  • Establish trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Customer Service Specialist - Remote

Global Life Insurance
05.2021 - 12.2024
  • Delivered exceptional customer support by resolving inquiries and complaints efficiently.
  • Facilitated policy renewals and claims processing, ensuring accuracy and compliance with regulations.
  • Trained new team members on customer service protocols and software systems for improved performance.
  • Led initiatives to improve communication strategies, fostering stronger relationships with clients and stakeholders.

Customer Service Representative

Enova International
02.2020 - 06.2022
  • Implemented process enhancements that reduced average handling time while maintaining service quality.
  • Led initiatives to improve product knowledge among team members, resulting in higher first-contact resolution rates.
  • Led team in resolving complex customer inquiries, enhancing overall customer satisfaction.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Social Work

Walden University
Minneapolis, Minnesota
08-2026

Skills

  • Great communication skills
  • Proficiency with Remote Tools
  • Problem-solving
  • Self-Motivation & Discipline
  • Adaptability
  • Computer proficiency
  • Active listening
  • Customer relations
  • Call center experience
  • Quality assurance controls
  • Escalation management
  • CRM system proficiency
  • Live chat support

Timeline

Customer Service Specialist

AgentC Solutions
10.2024 - Current

Customer Service Specialist - Remote

Global Life Insurance
05.2021 - 12.2024

Customer Service Representative

Enova International
02.2020 - 06.2022

Bachelor of Science - Social Work

Walden University

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