Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tiffany Thompson

Philadelphia,Pennsylvania

Summary

Im a hardworking individual with over 10 years of customer service. I have qualifications such as having technical knowledge, and having the competence to properly and respectfully communicate, and to genuinely empathize with customer's and clients. Also, having over 10 year's of hospitality experience has given me adequate expertise, such as maintaining sanitary environment in commercial workplaces. Well-versed in having the ability to work with little or no supervision while meeting high-performance standards, cleaning glass, locker rooms, and maintaining rooms. Attentive to detail in achieving clean, professional atmosphere. As a reliable worker, I thrive in fast-paced, and challenging environments. Consistently striving for excellence to maximize customers and the company satisfaction.

Overview

7
7
years of professional experience

Work History

Food Delivery Driver (part-time)

Uber Eats
, PA
09.2023 - 03.2024

Drove to customer locations to deliver food orders in a timely manner. Greeted customers upon arrival and answered any questions about menu item substitutes. Verified accuracy of orders before leaving the restaurant.

Coffee Barista

Starbucks
King of Prussia, PA
01.2023 - 07.2023

Provide and prepare quality beverages, food and products consistently to customers to their satisfactory with much charm and warmth. I'd say that I enhanced the environment and culture with motivation, and creative ideas as I am a creative person at heart and enjoy having an inventive mindset. Here's just some of the protocols I've followed while working with this management:

  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Memorized official and off-menu coffee and tea preparations.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Stocked customer service stations with paper products, beverage preparation items, and decor (this was super fun for me).

Kitchen Team Member/Door Greeter

Buffalo Wild Wings
King of Prussia, PA
01.2021 - 12.2022
  • As a greeter I was taught how to put people on the wait list, how to notify them that their table is ready, how to reset a table, as well as the basics of server rotations and how to assign tables. Also provided customer service assistance, including answering questions about store products, services, and policies. As a team member, I worked multiple stations: Cook, Prep, performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Daytime Clean/Customer Service Representative

LA Fitness Gym
Broomall, PA
01.2020 - 12.2020
  • Kept gym area, lobby, and bathrooms in clean, functional condition by scrubbing stalls, showers, locker rooms, floors, lunch tables, sanitizing fitness equipment and tidying gym appliances. It was a priority to keep our LA Fitness clean and to make sure the equipment was well maintained.
  • I had a free membership and I enjoyed working out on the weekends. Having a free membership has given me the opprtunity to workout on a daily basis and adapt to high physical work demands. My physical fitness and energy level are sufficient for an multi-active position.
  • Enjoyed the pool (a fan of swimming :)). I've sanitized and the cleaned pools. I've known how to clean them since I was a young girl. I just saw pool supplies near the pool during closing hours, and started using them right away and to the maximum of my ability. It turns green (algae) when there are little to no sanitizing agents in the water. I received help from a helper who was a swim guard.
  • I delivered fast, friendly and knowledgeable service for routine questions and service complaints. It was my duties from my manager to educate customers on special pricing opportunities and also company offerings.

Retail Sales Associate

Best Buy
Philadelphia, PA
03.2018 - 2019

Worked as a sales associate full-time at Best Buy. Ensured the department was kept clean and well stocked. I have assisted customers with finding the right product(s) for their needs. Provided product information and answered customer questions, and as well as being a cashier and handling cash related duties, such as ringing up sales, processing payments, and issuing receipts. Got this job from having technical and customer support history working at the Sprint call center. Getting hired with Best Buy was a breeze, probably the easiest job I've ever received. There was a job fair and the manager hired me the same day I walked in with my resume and cover letter.

Personal Housekeeper

Housekeeper.com
, PA
02.2018 - 06.2020

Housekeeper.com (a housekeeping service website) My experience with HouseKeeper.com spans over two years. In the course of two years, I've completed over 50 housekeeping tasks. Most of the work I've did for my customers was greatly appreciated. I enjoyed my experience.

The tasks I've completed on a daily basis:

  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.

EMS | Housekeeping

Temple University Health System - Careers
Philadelphia, PA
11.2016 - 01.2018

As a housekeeper/janitor/environmental worker, I ensured a hygienic and safe environment for patients. Patients enjoyed my welcoming, positive and friendly nature. My duties included cleaning and disinfecting hospital surfaces, replacing trash receptacles, and making beds in preparation for patients. I also cleaned, buffed, and performed procedures in assigned areas daily.

  • Responded to emergency cleaning requests to meet client expectations.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Reported maintenance concerns or repairs to the appropriate supervisor for prompt remediation.
  • Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.

Customer Service Representative Agent

Sprint Mobile Service
Philadelphia, PA
2013 - 2015
  • I set up and activated customer accounts. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Developed strong customer relationships to encourage repeat business in a charming but genuine way, and effectively solving and troubleshooting challenges with electronics and customers accounts. It was challenging but a fun experience.

Guest Laundry/Assistant

Extended Stay Hotel
King of Prussia, PA
2011 - 2012

When working at the Extended Stay, I was responsible for maintaining overall hotel cleanliness in the laundry department, and as well as other duties required by the company, such as house attendant duties on Friday and Saturday's.

  • Sorted, washed and dried laundry items according to the company's guidelines.
  • Inspected linens for tears, stains and other damage and reported any issues to the supervisor.
  • Operated washing machines, dryers, pressing machines and other laundry equipment, and organized laundry supplies.
  • Was also responsible for assisting guests during the day, including checking in and checking them out in accordance with company guidelines/rules.

Crew Member

Dairy Queen Restaurant
Philadelphia, PA
2010 - 2011

I was hired through a friend's family of a hiring manager.

I prepared and cook food items according to recipes and quality standards, and maintained a clean and organized kitchen area. Set up desserts (my favorite) and as well as prepared frozen desserts. I cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles. Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
06.2010

Skills

  • Hospitality
  • Customer Service
  • Multitasking
  • Problem-Solving
  • Interpersonal
  • Strong Work Ethic
  • Physical strength
  • Positive Team Player
  • Problem-solving
  • Specific cleaning knowledge
  • Positive-Attitude
  • Friendly-Natured
  • Emotional intelligence
  • Cooperative
  • Cooking

Affiliations

Have a little over 10 years of experience providing customer support and handling multinational clients. This unique professional experience of mine stems from years of providing excellent customer support, creative problem-solving, and building customer loyalty. At the heart of it, customer support is about reactively supporting your guests and solving their problems, and meeting their requirements to have a clear headspace and get the service they deserve. My capability to communicate constructively with customers and resolve their issues effectively are what courteously sets me apart from my competitors. With pride, I can humbly say that I have evolved tremendously over the past years.

Timeline

Food Delivery Driver (part-time)

Uber Eats
09.2023 - 03.2024

Coffee Barista

Starbucks
01.2023 - 07.2023

Kitchen Team Member/Door Greeter

Buffalo Wild Wings
01.2021 - 12.2022

Daytime Clean/Customer Service Representative

LA Fitness Gym
01.2020 - 12.2020

Retail Sales Associate

Best Buy
03.2018 - 2019

Personal Housekeeper

Housekeeper.com
02.2018 - 06.2020

EMS | Housekeeping

Temple University Health System - Careers
11.2016 - 01.2018

Customer Service Representative Agent

Sprint Mobile Service
2013 - 2015

Guest Laundry/Assistant

Extended Stay Hotel
2011 - 2012

Crew Member

Dairy Queen Restaurant
2010 - 2011

High School Diploma -

Penn Foster High School
Tiffany Thompson