Tiffany Thompson
Apopka,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Universal Studios
10.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Customer Service Associate
Wawa
03.2018 - 09.2021
- Prepared hoagies and other foods for customers, made a variety of drinks, brewed coffee, swept and mopped floors, manned the register, stocked inventory
- Informed customers about special promotions and provided detailed information for various products
- Improved customer satisfaction ratings by addressing issues and admitting timely resolution
- Coordinated with coworkers and management to resolve difficult and high-level customer issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Education
AA degree in general studies -
Valencia College
01.2021
Apopka High School
05.2016
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Guest Services
- Teamwork and Collaboration
- Money handling abilities
- Stock replenishment
- Calm and Professional Under Pressure
Languages
Japanese
Elementary
Spanish
Elementary
Timeline
Customer Service Associate
Universal Studios
10.2021 - 02.2022
Customer Service Associate
Wawa
03.2018 - 09.2021
AA degree in general studies -
Valencia College
Apopka High School
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