Tiffany Thompson
Burlington,NC
Summary
Experienced Front Desk Agent with a strong focus on service, delivering exceptional guest experiences for over 10 years. Skilled in managing reservations and coordinating group events.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Marriott
Burlington, NC
10.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Substitute Teacher
DPS
Durham, NC
08.2024 - 10.2024
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Developed creative learning strategies to engage all types of learners.
- Supported special needs students by providing individual instruction as needed.
- Encouraged positive behavior among students through effective communication techniques.
- Promoted a safe and secure atmosphere within the classroom setting.
- Adapted teaching methods to accommodate diverse learning styles.
- Integrated technology into lessons whenever possible.
- Served as a mentor for new substitute teachers when necessary.
- Provided notes and reports on school day activities to primary teacher.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Adapted teaching methods to meet diverse student learning styles.
- Implemented classroom rules to maintain order and discipline.
- Facilitated discussions to encourage critical thinking and student engagement.
- Managed classroom environments to ensure a safe and productive learning experience.
- Communicated effectively with parents about student progress and concerns.
- Implemented conflict resolution strategies to manage student disputes.
- Collaborated with regular teachers to ensure continuity of instruction.
- Followed established lesson plans to continue learning trajectory.
- Maintained classroom order and enforced school and class rules.
- Took attendance and maintained attendance records during period as substitute.
- Explained assignments and relayed information from lead teacher.
- Left notes for head teacher about notable students, events and problems.
Front Desk Agent
Holiday Inn and Suites
Mebane, NC
06.2019 - 10.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Handled payment processing and provided customers with receipts and proper bills and change
- Posted charges, updated accounts and issued bills to departing guests
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Responded to inquiries and room requests made online, by phone or email
- Arranged special accommodations for guests to maintain optimal satisfaction
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center
- Input customer data into reservation software and made immediate updates to reflect room changes
- Supervised daily operations of hotel front desk in absence of manager
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods
Front Desk Agent
Howard Johnson Hotel Tampa Airport/stadium
Tampa, FL
01.2018 - 01.2019
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Handled payment processing and provided customers with receipts and proper bills and change
- Posted charges, updated accounts and issued bills to departing guests
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Responded to inquiries and room requests made online, by phone or email
- Arranged special accommodations for guests to maintain optimal satisfaction
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Facilitated front desk operations for busy high-volume hotel
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center
- Input customer data into reservation software and made immediate updates to reflect room changes
- Supervised daily operations of hotel front desk in absence of manager
- Informed travelers of hotel security features and offered details regarding safety processes and procedures
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods
Front Desk Agent
Crossland Economy Studios
Tacoma, WA
06.2017 - 12.2018
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Handled payment processing and provided customers with receipts and proper bills and change
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Posted charges, updated accounts and issued bills to departing guests
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Responded to inquiries and room requests made online, by phone or email
- Arranged special accommodations for guests to maintain optimal satisfaction
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Facilitated front desk operations for busy high-volume hotel
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Stayed current on local attractions and special events to help guests with entertainment options
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
- Input customer data into reservation software and made immediate updates to reflect room changes
- Informed travelers of hotel security features and offered details regarding safety processes and procedures
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods
Front Desk Agent
Quality Inn and Suites
Durham, NC
01.2015 - 06.2017
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Posted charges, updated accounts and issued bills to departing guests
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Responded to inquiries and room requests made online, by phone or email
- Arranged special accommodations for guests to maintain optimal satisfaction
- Facilitated front desk operations for busy high-volume hotel
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Stayed current on local attractions and special events to help guests with entertainment options
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
- Input customer data into reservation software and made immediate updates to reflect room changes
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center
- Supervised daily operations of hotel front desk in absence of manager
- Created and optimized employee schedules for shift coverage
- Informed travelers of hotel security features and offered details regarding safety processes and procedures
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods
Education
Associate of Arts - Sociology
Alamance Community College
Burlington, NC06-2021
High School Diploma -
Riverside High School
Durham, NC06.2007
Skills
- Credit and cash payments
- Guest amenities
- Safety and security procedures
- Transportation information
- Inventory oversight
- Hospitality services
- Reservations
- Conflict management
- Administrative skills
- Listening skills
- Company policies and procedures
- Payment oversight
- File Management
- Office Administration
- Customer Service
- Listening Skills
- Performance Improvement
- Call forwarding
- Fluent in spanish and english
References
References available upon request.
Timeline
Front Desk Receptionist
Marriott
10.2024 - Current
Substitute Teacher
DPS
08.2024 - 10.2024
Front Desk Agent
Holiday Inn and Suites
06.2019 - 10.2019
Front Desk Agent
Howard Johnson Hotel Tampa Airport/stadium
01.2018 - 01.2019
Front Desk Agent
Crossland Economy Studios
06.2017 - 12.2018
Front Desk Agent
Quality Inn and Suites
01.2015 - 06.2017
Associate of Arts - Sociology
Alamance Community College
High School Diploma -
Riverside High School
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