Tiffany Thompson
Chicago,IL
Summary
Dynamic customer service professional with a proven track record at National Van Lines, excelling in conflict resolution and logistics management. Recognized for enhancing customer satisfaction through effective order processing and proactive communication. Committed to delivering exceptional service and maintaining accurate records to drive operational success.
Overview
7
7
years of professional experience
Work History
Military move specialist
National Van Lines
Broadview, Illinois
04.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
National Van Lines
Broadview, Illinois
04.2022 - 01.2024
- Assisted customers with inquiries regarding moving services and logistics.
- Processed customer orders while coordinating scheduling with dispatch teams.
- Resolved customer complaints promptly, ensuring effective solutions.
- Maintained accurate records of customer interactions within the database.
- Conducted follow-up calls to verify customer satisfaction post-service completion.
Customer Service Representative
Lincare
Chicago, Illinois
02.2021 - 01.2022
- Scheduled appointments using electronic health record systems.
- Verified insurance information and processed patient paperwork accurately.
- Answered phone calls and responded to patient inquiries promptly.
- Assisted in managing medical records and ensuring compliance standards were met.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
EVS Housekeeper
Illinois Masonic Medical Center
Chicago, Illinois
05.2018 - 12.2020
- Maintained cleanliness in patient rooms and common areas throughout the facility.
- Disinfected surfaces and equipment following hospital sanitation protocols.
- Assisted with waste disposal, following safety guidelines for hazardous materials.
- Followed infection control procedures to promote a healthy hospital atmosphere.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Inspected guest rooms for cleanliness and proper maintenance prior to arrival of new guests.
Education
High School Diploma -
CCA Academy
Chicago, IL06-2006
Skills
- Customer service
- Conflict resolution
- Order processing
- Scheduling coordination
- Record keeping
- Logistics management
Timeline
Military move specialist
National Van Lines
04.2025 - Current
Customer Service Representative
National Van Lines
04.2022 - 01.2024
Customer Service Representative
Lincare
02.2021 - 01.2022
EVS Housekeeper
Illinois Masonic Medical Center
05.2018 - 12.2020
High School Diploma -
CCA Academy
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