Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiffany Thornton

Elgin,OK

Summary

I want to combine my extensive customer/client service and sales background with the industry-leading NASM Personal Trainer credential, to begin a fulfilling career as a personal trainer at [gym name]. My lifelong passion has been founded in health, wellness, beauty, and fitness-related topics. I have obtained exceptional skills and knowledge in functional anatomy, kinesiology, fitness assessments, exercise programming, sales, multitasking, and providing excellent customer service leading to customer retention. I intend to combine all of these acquired skills to provide customized client experiences based on individualized assessments, relationship building, and behavioral coaching techniques.

Overview

15
15
years of professional experience

Work History

Sales Representative

Traveling Vineyard®
Fountain, CO
09.2019 - 01.2022
  • Developed and maintained relationships with existing clients to ensure customer satisfaction and to increase sales.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Maintained accurate records of all sales and prospecting activities.
  • Researched competitors' products, prices, and sales techniques.
  • Attended industry events such as conferences, seminars.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Adhered to established policies and procedures when handling customer accounts.
  • Conducted market research to identify potential customers and their needs.
  • Identified opportunities for cross-selling additional products and services.
  • Reviewed monthly performance against targets set by management team.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Assisted in developing promotional materials such as flyers, brochures.
  • Adhered to company initiatives and achieved established goals.

Massage Therapist

Serenity Spa
Roseville, CA
03.2010 - 07.2012
  • Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
  • Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
  • Educated clients on proper post-treatment care such as starting exercises or lifestyle changes that could enhance the effects of the massage.
  • Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
  • Promoted additional services and products available at the spa in order to increase revenue stream, as well as recommending follow-up visits and additional services.
  • Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
  • Adhered strictly to all state laws governing massage therapy practice.
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.

Sales Associate

Sally Beauty Supply
Folsom, CA
03.2007 - 09.2009
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Developed trusting relationships with customers by making personal connections and using professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed transactions using a point-of-sale system.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Education

Certified Personal Trainer - Health And Fitness

National Academy of Sports Medicine
01-2024

Certificate - CPR/AED (Adult/Child/Infant)

American Safety Training Institute
01-2024

Certificate - Medical Office Administration

Martinsburg College
Martinsburg, WV
02-2022

Certified Esthetician - Esthetics Skin Care And Hair Removal

Citrus Heights Beauty College, Inc.
Citrus Heights, CA
05-2012

Certificate - Professional Massage Therapy

Healing Arts Institute
Citrus Heights, CA
12-2009

High School Diploma -

Folsom Lake High School
Folsom, CA
05-2009

Skills

  • Customer/Client Service
  • Lead Prospecting
  • Customer Needs Assessment
  • Upselling and Cross Selling
  • Product and Service Sales
  • Customer Retention
  • Regulatory Compliance
  • Relationship Building
  • Interpersonal Communication Skills
  • On-Site Product Demonstrations
  • Strategic Planning

References

References available upon request.

Timeline

Sales Representative

Traveling Vineyard®
09.2019 - 01.2022

Massage Therapist

Serenity Spa
03.2010 - 07.2012

Sales Associate

Sally Beauty Supply
03.2007 - 09.2009

Certified Personal Trainer - Health And Fitness

National Academy of Sports Medicine

Certificate - CPR/AED (Adult/Child/Infant)

American Safety Training Institute

Certificate - Medical Office Administration

Martinsburg College

Certified Esthetician - Esthetics Skin Care And Hair Removal

Citrus Heights Beauty College, Inc.

Certificate - Professional Massage Therapy

Healing Arts Institute

High School Diploma -

Folsom Lake High School

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