Tiffany Thurman
Georgetown,TX
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
Work History
Project Manager/IT and Software Implementer/Sales Consultant
NCR
10.2016 - 03.2024
- Maintain project plans and schedules
- Carefully document each communication and work that has been completed
- Work closely with clients to ensure that they are getting the best customer service possible as well as give them direction when necessary
- Train clients on their site specific software enabling them to be able to manage their databases once installed
- Support tool for Help Desk team as needed
- Create documentation that allows both the internal team and clients to better understand the workings of multiple software options
- Multitasking multiple projects while maintaining the best customer service for clients
- Understanding of computer networking and comfortable with the implementation
- Being present and hands on for every step of the process from first contact with clients to their full transition to the support team
- Work with 3rd party companies including but not limited to Opera, Compeat, Avero, Payment and Hot Schedules for successful software integrations
- Having knowledge of the direction of EMV, as well as the software and devices, and what that means for clients
- The ability to troubleshoot both software and hardware
Fine Dining Server/Bartending/Banquet and Wedding Server/Member Relations
River Place Country Club
05.2016 - 09.2016
- Provided exceptional fine dining service to guests, ensuring a memorable and enjoyable experience
- Demonstrated extensive knowledge of menu items, ingredients, and preparation techniques to answer guest questions and make recommendations
- Effectively communicated daily specials, highlighting unique features and flavors to enhance the dining experience
- Maintained a clean and organized work area, including polishing silverware, folding napkins, and arranging table settings
- Collaborated with kitchen staff to ensure accurate order delivery and timely service for all courses
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail in order accuracy
- Adhered to food safety regulations by properly handling food items and following sanitation procedures at all times
- Addressed guest concerns or complaints promptly and professionally, resolving issues to their satisfaction whenever possible
- Worked closely with sommeliers or beverage experts to recommend wine pairings based on guest preferences and menu selections
- Assisted in coordinating private events such as weddings or corporate functions by providing attentive service throughout the event duration
- Trained new servers on restaurant policies, procedures, menu knowledge, customer service standards, etc
- Collaborated with the culinary team on special dietary requests or restrictions from guests ensuring proper communication of needs for meal preparation
Fine Dining Server/Bartending/Banquet and Wedding Server/Member Relations
Great Hills Country Club
01.2016 - 05.2016
Fine Dining Server/Bartending/Banquet and Wedding Server/Beverage Cart/Member Relations
Cimarron Hills Golf and Country Club
03.2015 - 12.2015
Fine Dining Server/Bartending/Banquet and Wedding Server/Member Relations
The Hills of Lakeway Country Club
08.2014 - 04.2015
Education
Associates of General Studies - General Studies
North Central Michigan College
Petoskey, MI05.2012
Skills
- Project Management
- Quality Assurance
- Training & Development
- Software Troubleshooting
- Data visualization
- Help Desk
- Microsoft Office Suite
- Remote Access Software
- Windows
- Time management
- Work flow planning
- Workforce training
- Systems implementation
Assessments
- Data entry: Attention to detail, Proficient, 11/01/21
- Technical support, Proficient, 04/01/24
- Sales skills, Proficient, 08/01/24
- Analyzing data, Proficient, 11/01/21
- Technical support: Customer situations, Proficient, 08/01/24
- Supervisory skills: Motivating & assessing employees, Proficient, 04/01/24
- Outside sales, Proficient, 08/01/24
- Call center customer service, Proficient, 04/01/24
- Warehouse shift leader, Proficient, 04/01/24
Additionalinformation - Possystems
- Aloha
- Lavu
- Club Essentials
- POSitouch
- Platinum
- MobileBytes/Heartland POS
- Northstar
Personal Information
- Willing To Relocate: Austin, TX
- Authorized To Work: US for any employer
Timeline
Project Manager/IT and Software Implementer/Sales Consultant
NCR
10.2016 - 03.2024
Fine Dining Server/Bartending/Banquet and Wedding Server/Member Relations
River Place Country Club
05.2016 - 09.2016
Fine Dining Server/Bartending/Banquet and Wedding Server/Member Relations
Great Hills Country Club
01.2016 - 05.2016
Fine Dining Server/Bartending/Banquet and Wedding Server/Beverage Cart/Member Relations
Cimarron Hills Golf and Country Club
03.2015 - 12.2015
Fine Dining Server/Bartending/Banquet and Wedding Server/Member Relations
The Hills of Lakeway Country Club
08.2014 - 04.2015
Associates of General Studies - General Studies
North Central Michigan College
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