Tiffany Tipton
Chicago,IL
Summary
Passionate individual with exceptional skills in patient resource and referral management. An energetic Behavioral Health Specialist considered an expert communicator and a dedicated patient advocate.
Overview
17
17
years of professional experience
Work History
Behavioral Health Care Coordinator
Care Navigation BSW, Interwell Health
06.2022 - Current
- Coordinate behavioral health services for payor members (Humana, BCBS and UMPC)
- Coordinate Social Worker and Registered Dietitian referrals for Eastern Nephrology Associates
- Point of contact for this practices’ CKCC members (Medicaid and Medicare)
- Coordinate behavioral health services and support to members with emotional well-being by applying strong communication skills and showing genuine concern
- Recognizes crisis situations and evaluates for needed action to minimize risk and transfer appropriately for clinical assistance
- Performs appropriate research in internal databases and online to identify potential providers and resources
- Enters member information into the appropriate system to initiate the member record and documents comments and information thoroughly and professionally
- Makes outbound calls as appropriate to identify and assist with securing member resources and/or services
- Guide Renal Service Coordinators on how to connect members to a social worker and how to best work an LCSW Diagnostic Assessment referral process
- Coordinate outpatient behavioral health services
- Assists social worker supervisor with responding to time sensitive case management needs
- Assists Chronic Kidney Disease Registered Nurses with locating community and behavioral health resources for members that are resistant to meeting with a social worker
- Assists with Texas Cigna SDOH (Social Determinate of Health) project
- Assists with Client Cook County Project
- Mkt Dev Renal Care Coordinator/ CCM RSC/Preceptor
- Identified appropriate treatment resources and recommended patients for these services.
- Used CareTeamhub powered by Salesforce to document patient information, progress notes and treatment plans.
MKT Dev Renal Service Coordinator
Fresenius Medical Care
02.2021 - 06.2022
- Coordinate care and follow-up for late-stage Chronic Kidney Disease (CKD) patients to ensure planned transition into Renal Replacement Therapy (RRT)
- Coordinate education and support processes that improve patient outcomes and reduce hospitalizations
- Encourage participation, scheduling, and follow-up on members attending educational CKD classes
- Initiate and participate in collection and analysis of clinical data that supports CKD protocol
- Assist with various projects as assigned by direct supervisor
- Work closely with RSC Team, RN Case Managers, CCM RN, Social Workers, Dietitians, and outside providers to help provide best education and healthcare coordination to all of members
- Works on assignments that are semi-routine in nature, but recognizes need to occasional need for deviation from accepted practice
- Obtain nephrologist or PCP treatment plan to assist members through CKD process, Scheduling appointments, vein mapping, follow up calls, access or helping members understand importance of being active and educated participant in their treatment plan
- Process Pilot Team- Scheduling well-being appointments offered through Humana for annual assessments in home
- Preceptor-train new hires
- Demonstrate processes
- Demonstrate and review work instructions
- Listen to calls to evaluate and give feedback
- Demonstrate and review documentation
- Create and complete check list to complete training
- Provide coaching
- Ensure best practices and work instructions are followed.
- Managed caseload of up to 220 patients
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Patient Care Technician
Home Therapies, Fresenius Medical Care
11.2006 - 02.2021
- Responsible for assembling and maintaining dialysis machines, monitoring patients undergoing dialysis treatment and maintaining the highest safety and cleanliness standards when operating the machines, among other duties
- Demonstrate empathy and understanding towards patients' emotional and physical concerns, ensuring that they are comfortable and well-informed at all times
- Educating patients on health maintenance and care
- Set appointments for clinic days and vascular
- Communicate with incenter patients to introduce home therapy options
- Visit patient’s homes for support for cannulation, lab draw, machine setup or issues, drop off of supplies and obtain water samples
- Reinforce training for patients under the direction of the RN
- Obtain vitals, labs and update medication lists
- Monitor lab results
- Audit and create charts
- Conduct hemodialysis treatments for individuals who suffer from ESRD
- Gain rapport with clients to ensure proper care
- Promote permanent access and educate on care for access
- Trained new PCTs and RNs
- Water expert
- Electronic charting in ECube and Chairside
- CCHT Certified
- Master Cannulator
- Scheduled vein mapping and vascular appointments
- Organized and ran weekly group huddles
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assembled admissions pages and added new pages to patients' charts.
- Warmly greeted patients and visitors and made each feel welcome.
Customer Service Representative
Thrifty Car Rental
03.2006 - 11.2006
- Maintained communication between service base and Midway airport by utilizing the dispatch system
- Performed customer service ; Suggestive selling
- Managed bookkeeping and maintained files
- Assisted customers in inspection of vehicle prior to rental
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor of Science - Human Services
University of Phoenix
Chicago, IL08.2014
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Burr Ridge, IL08.2001
Skills
- Behavioral Health Assessment
- Emotional Support
- Charting and Other Documentation
- Recommending Resources
- Care Coordination
- EMR Systems
- Customer Satisfaction
- Case Management
- Problem Identification
- Administrative Support
- Community Mental Health Programs
- Referrals
- Staff Meetings
- Outbound Calls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Behavioral Health Care Coordinator
Care Navigation BSW, Interwell Health
06.2022 - Current
MKT Dev Renal Service Coordinator
Fresenius Medical Care
02.2021 - 06.2022
Patient Care Technician
Home Therapies, Fresenius Medical Care
11.2006 - 02.2021
Customer Service Representative
Thrifty Car Rental
03.2006 - 11.2006
Bachelor of Science - Human Services
University of Phoenix
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Similar Profiles
SANDRA TELLIERSANDRA TELLIER
Clinical Operations Analyst at Fresenius Medical Care/Interwell HealthClinical Operations Analyst at Fresenius Medical Care/Interwell Health
Bethzaida Martinez-QuinonesBethzaida Martinez-Quinones
RN Case Manager at Interwell Health CareRN Case Manager at Interwell Health Care
Cassandra HearnCassandra Hearn
Renal Service Coordinator at Interwell Health, (Formerly Cricket Health)Renal Service Coordinator at Interwell Health, (Formerly Cricket Health)