Tiffany Torbert
Etoile,TX
Summary
Dynamic Administrative Assistant with a proven track record at Tom Brown A/C & Heating, excelling in multi-task management and efficient records retrieval. Demonstrated ability to enhance office operations and document organization, achieving a significant improvement in retrieval efficiency. Skilled in scheduling and data entry, coupled with a talent for fostering interdepartmental communication and handling confidential documents with discretion.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Tom Brown A/C & Heating
Huntington, TX
07.2023 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Composed, edited and typed complex memos and reports with job-related software.
- Developed and maintained filing systems for confidential documents and records.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Directed customer inquiries to appropriate department personnel.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Scheduled appointments between clients and customers and internal staff members.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed database systems containing customer contact information.
- Greeted visitors and provided general information about the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Secretary
Hominy Public Schools
Hominy, OK
08.2021 - 03.2023
- Sent and distributed mail and parcels.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Assisted with special projects or tasks related to departmental functions upon request.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Scheduled meetings and sent invitations specifying time and location.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Produced and distributed memos, newsletters, and other forms of communication.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Processed documents and materials for dissemination to appropriate parties.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created and updated spreadsheets to track and report data.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained inventory of office supplies and placed orders when necessary.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Updated contact lists on a regular basis; created new contacts as needed.
- Maintained organized filing system of paper and electronic documents.
- Handled confidential documents with discretion.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed multiple calendars and contacts using computer software.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Certified 911 Public Safety Telecommunicator
City of Nacogdoches
Nacogdoches, TX
12.2015 - 10.2019
- Responded to non-emergency inquiries from the public in a professional manner.
- Prioritized tasks according to urgency of situations reported by callers.
- Prepared comprehensive case files that included audio recordings, transcripts, and notes taken during communications with callers.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Assessed incoming 911 calls and deployed appropriate emergency response personnel.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched officers to traffic stops and directed field units to specific locations when needed.
- Utilized computer-aided dispatch system to log incidents and assign resources accordingly.
- Entered information into databases related to crime analysis, criminal investigations, and suspect identification.
- Researched background information on persons involved in incidents.
- Monitored multiple radio channels for transmissions from police, fire, and EMS units.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Attended training sessions designed to refine telecommunication skillsets.
- Performed daily equipment checks on radios and other communication systems.
- Adhered to established protocols for handling confidential information related to ongoing cases or investigations.
- Used radio, telephone and computer system to update first responders with new information.
- Advised personnel about accidents, weather conditions or other hazards.
- Researched vehicle, wanted and missing persons information.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Coordinated multi-agency responses to emergencies, such as natural disasters or large-scale accidents.
- Maintained records of all calls received and dispatched personnel.
- Troubleshot technical issues with communication systems and alerted supervisors when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Accounts Receivable Clerk
Bailey Bark Materials
Nacogdoches, TX
03.2013 - 04.2014
- Developed comprehensive reports on fleet performance metrics such as cost per mile and kilometer driven.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Coordinated and ensured compliance with regulatory and environmental standards across the fleet.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Examined customer payment history and coordinated collections arrangements.
- Implemented payment reminder system to decrease outstanding receivables.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Performed bookkeeping and accounting consulting services.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Reconciled or entered report discrepancies found in financial records.
- Generated, mailed and monitored invoices.
- Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
- Verified accuracy of invoices and account balances.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Prepared monthly statements for accounts receivable operations.
- Reconciled daily cash receipts with bank deposits.
- Maintained detailed records of all accounts receivable transactions.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Utilized accounting software for efficient management of receivables.
- Managed timely invoicing of clients and ensured accurate billing details.
- Applied cash receipts and performed daily bank deposits.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Responsible for entering customer payments into the accounting software system.
- Matched orders with invoices and recorded required information.
Education
High School Diploma -
Wells High School
Wells, TX05-2009
Skills
- Records retrieval
- Filing
- Scheduling
- Data entry
- Multi-line telephone system operation
- Recordkeeping
- Multi-task management
- Schedule management
Accomplishments
- Support Staff of Today Award presented by Hominy Public Schools - 2022
Affiliations
- Volunteer with local youth sports programs by coaching, assisting, and record keeping.
Languages
English
Professional
References
References available upon request.
Timeline
Administrative Assistant
Tom Brown A/C & Heating
07.2023 - Current
Secretary
Hominy Public Schools
08.2021 - 03.2023
Certified 911 Public Safety Telecommunicator
City of Nacogdoches
12.2015 - 10.2019
Accounts Receivable Clerk
Bailey Bark Materials
03.2013 - 04.2014
High School Diploma -
Wells High School
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