Tiffany Torres
Aurora,CO
Summary
Experienced Pharmacy Technician with a patient-oriented approach. Proficient in preparing, filling, and labeling medications. Skilled in prescription processing and inventory management. Effective communicator, providing answers to patient questions and updates on prescription refills. Proactive and goal-oriented with strong time management and problem-solving abilities. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to driving team success and contributing to organizational growth.
Overview
17
17
years of professional experience
Work History
Medication Access Specialist
UCHealth
11.2024 - Current
- Authorize and/or prepare medication refill requests in EPIC according to UCHealth Protocol
- Accurately document pertinent patient information related to medication, labs, and office visits in the chart
- Accurately determine which medication authorizations can be completed by MAS, clinical staff and those that need to be deferred to provider for review
- Identify and prioritize urgent refill requests and take the necessary steps to complete those requests in an accurate and efficient manner
- Stay current with and appropriately utilize PLRC Resources
- Communicate with providers, clinic staff, patients, and PLRC team members in a clear and professional manner in person, over the phone and in writing
- Support the PLRC staff in prioritizing work, meeting performance standards and collaborating with other team members when necessary
- Serve as a resource for pharmacy technicians on the teams
Compounding Pharmacy Technician
Pencol Pharmacy
10.2014 - 10.2024
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Interpreted and processed medication orders under supervision of pharmacist
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels
- Cleaned and maintained equipment or work areas according to prescribed methods
- Checked medications for content, accuracy and completeness of drug packaging and labeling
- Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
- Utilized specialized equipment for efficient preparation of various dosage forms including creams, capsules, and suspensions.
- Demonstrated expertise in aseptic technique while working within cleanroom environments to maintain product integrity.
- Contributed to overall success of pharmacy by consistently providing high-quality, safe, and effective compounded medications for patients.
Senior Certified Pharmacy Technician
Walgreens
01.2011 - 10.2014
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Maintained clean and organized pharmacy shelving and work areas
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Efficiently processed cash register transactions for new and refilled prescription orders
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Cashier Specialist
The Proof of the Pudding Night Club
03.2010 - 10.2012
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals
- Learned roles of other departments to provide coverage and keep store operational
- Verified customer age requirement for alcohol or tobacco purchases
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Developed strong relationships with regular customers, fostering sense of loyalty and trust.
- Exceeded performance expectations through consistent punctuality, attention to detail, and dedication to exceptional customer service.
Office Manager
Access Capital Funding
02.2008 - 09.2010
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Managed, scheduled and coordinated office functions and activities for employees
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Automated office operations for managing client correspondence, payment schedules and data communications
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Education
Some College (No Degree) - Arts
Red Rocks Community College
Lakewood, COSome College (No Degree) - Pharmacy Technician
PIMA Medical Institute
Denver, COSkills
- Aseptic Techniques
- Verifying Orders
- Answering and Routing Calls
- Customer Service
- Inventory Management
- Verbal and Written Communication
- Equipment Cleaning and Maintenance
- Storage Maintenance and Security
- Regulatory Compliance
- Chemical Handling
- Cash Register Operations
- Medication Documentation
- Prescription Refill Fulfillment
- Dispensing Medications
- Detail-Oriented
- Prioritization and Organization
- Relationship Building
- Patient Profile Setup
- Wholesale Ordering
- Recordkeeping and Documentation
- Insurance Billing
- Supporting Pharmacy Operations
- Problem-Solving Skills
- FDA Compliance
- Multitasking Abilities
- Critical Thinking
- Professionalism
- Time management abilities
- Adaptability
Timeline
Medication Access Specialist
UCHealth
11.2024 - Current
Compounding Pharmacy Technician
Pencol Pharmacy
10.2014 - 10.2024
Senior Certified Pharmacy Technician
Walgreens
01.2011 - 10.2014
Cashier Specialist
The Proof of the Pudding Night Club
03.2010 - 10.2012
Office Manager
Access Capital Funding
02.2008 - 09.2010
Some College (No Degree) - Arts
Red Rocks Community College
Some College (No Degree) - Pharmacy Technician
PIMA Medical Institute
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