Tiffany Torres
Tampa
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Yzer, LLC
03.2023 - 12.2023
- Reporting directly to the CFO
- Serves as the primary point of contact for internal and external constituencies on all matters pertaining to admin/HR functions, office management, calendar management, tracking, working with vendors
- Served as a liaison to senior management teams;
- Organizing and coordinating executive activities; and overseeing special projects
Front Desk Receptionist
Dutton Law Group
04.2021 - 03.2023
- Evaluate, verbally greet and assign phone calls
- Analyze and assign new files to attorneys (usually received electronically)
- Assist with new client onboarding and current client files through data entry and electronic input of file numbers to ensure cases are managed efficiently
- Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency
- Acknowledging the firm received the files and sending it to the adjuster
Executive Admin Assistant & Human Resources
Global Trust Management
05.2018 - 04.2021
- New Hire Onboarding
- Employees Investigations
- Assisted with employee health benefit reviews and enrollment
- Facilitated corrective action plans and annual employee reviews
- Rolled out new policies and procedures around career goals to improve employee work relationships and morale
- The idea was to promote organizational advancement to increase productivity, workplace retention, and satisfaction
- Assisted with interpreting and negotiating Offer Letters
- Resolved all work-related problems while fostering a positive work environment
- Processed Payroll Bi-weekly for80+ employees, along with end of year W2,1099, and W4 annual tax distribution
- Schedule all communications for the COO and other executive staff members
- Made travel arrangements for Executive staff
Front Desk Receptionist
New Horizons Computer Learning Center
01.2017 - 04.2018
- First point of contact for all students and visitors
- Answered multi-line phones and direct referring inquiries
- Processed and input updated records and files for30+ students daily
- Proctor and administer tests
- Ensured and followed detailed procedures for Pearson Vue (an outside testing agency)
- Checked in on10-15 examinees weekly, verify identification, and explained the exam process
- Monitors examinees while testing
Education
High school diploma -
C Leon King high school
Tampa, FL05.2008
Skills
- Customer ServiceDetail Oriented Proficient in Microsoft Office Inside Sales Management PayRoll communication Skills (4 years)
- Office Management (1 year)
- Employee Orientation (2 years)
- Human Resources (2 years)
- Personal Assistant Experience (3 years)
- Multi-line Phone Systems
- Microsoft Outlook (6 years)
- Negotiation
- Office experience (6 years)
- Customer service (8 years)
- Computer skills (8 years)
- Typing (10 years)
- Computer literacy (7 years)
- Front desk (4 years)
- Organizational skills (5 years)
- Time management (6 years)
- Phone etiquette (7 years)
- Administrative experience (4 years)
- Multi-line phone systems (6 years)
- Calendar Management
- Payroll
- Human resources
- Front desk
- Customer service
- Sales
- Personal assistant experience
- Typing
- Filing
Links
Linkedin.com/in/TiffanyFrench
Timeline
Executive Assistant
Yzer, LLC
03.2023 - 12.2023
Front Desk Receptionist
Dutton Law Group
04.2021 - 03.2023
Executive Admin Assistant & Human Resources
Global Trust Management
05.2018 - 04.2021
Front Desk Receptionist
New Horizons Computer Learning Center
01.2017 - 04.2018
High school diploma -
C Leon King high school
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